Continental Airlines reopened Terminal C at Houston's Bush International Airport, expanding its ticketing and check-in area to more than 57,000 square feet and adding 56 self-service kiosks to the mix.
That gives passengers 115 check-in positions in the ticketing area, Continental says.
This check-in space now includes "a combination of check-in islands [sounds exotic] with self-service kiosks and full-service counters," the airline says.
Which means there are even some reservations agents around to answer questions, hand out occasional tickets and print a boarding pass or two, as well.
"The new open ticketing layout emphasizes the use of electronic self-service kiosks to speed the check-in process and minimize lines," says Debbie Price, vice president of the airline's Houston hub. "We have assigned customer service agents to work in the kiosk areas to guide and help travelers."
The terminal renovation, which also includes upgrades to security checkpoints, the baggage claim area and curbside facilities, was a $65 million project carried out by Continental and the City of Houston.