American Airlines News

As one of the largest carriers in the world, American Airlines plays a pivotal role in shaping the future of global aviation. At PhocusWire, we bring you the latest American Airlines news, tracking the company's digital innovation, operational strategies, and evolving partnerships within the broader travel ecosystem.

The latest news, innovations, and alliances for American Airlines

Our reporting covers everything from technology upgrades and loyalty program changes to distribution shifts and regulatory developments. Discover how American Airlines is leveraging data, automation, and customer-facing tools to streamline the traveler journey while responding to market demands and industry pressures.

Corporate travel distribution is broken - now some blame the GDSs
News / Distribution
Corporate travel distribution is broken - now some blame the GDSs
By Jill Menze | September 25, 2019
What precisely does airline distribution for business travel look like? Based on a fiery exchange at The Beat Live in New York last week, the answer is up for grabs and some familiar tech providers are... Read More
women in aviation
News / Technology
Women in aviation: Why a diverse workforce is necessary to drive tech innovation
By Jill Menze | March 18, 2019
At the Aviation Summit 2019, four female airline CIOs discussed how having more women in leadership roles is critical to driving advancements in technology. Read More
TripActions new flight shopping interface
News / Distribution
TripActions introduces new flight shopping experience for business travelers
By Mitra Sorrells | February 5, 2019
TripActions is rolling out a new interface to provide a better flight shopping experience for business travelers. Read More
airline-retailing
News / Distribution
U.S. airlines offer rare unified view on their dream retail world
By Linda Fox | November 26, 2018
The days of a one-size-fit-all experience on airlines are gone, but the technology that facilitates a wider retail offering is playing catch-up. Read More
biometric-technology-airports
News / Technology
Biometric-led travel sees a boost as initiatives take off
By Linda Fox | November 1, 2018
Emirates is claiming a world first with the launch a “biometric path” for travelers at Dubai International Airport. It is one of a number of projects pushing the technology during 2018. Read More
Customer experience part 3 airports
News / Technology
Reimagining customer experience, part 3: Airport innovations
By Mitra Sorrells | July 23, 2018
For part three we take a look inside airport terminals where a variety of innovative work is being done to improve and ease the process of air travel.  Read More
Are airlines ready for an NDC-enabled future?
News / Distribution
Are airlines ready for an NDC-enabled future?
By Jill Menze | May 29, 2018
As traveler needs are shifting, airlines are being forced to take stock of the current distribution landscape. Read More
Wi-Fi now on 82 airlines, system upgrades on the rise
News / Technology
Wi-Fi now on 82 airlines, system upgrades on the rise
By Jill Menze | January 30, 2018
In-flight Wi-Fi is more prevalent than it’s ever been, with 82 airlines now offering the service, up 17% over last year. Read More
Airlines social media Facebook Twitter
News / Online
Mixed results as airlines tackle social media-led customer service
By Mitra Sorrells | January 12, 2018
As travelers increasingly send direct messages through platforms like Facebook Messenger and Twitter, airlines and carriers need to prioritize quick responses to such inquiries. Read More
UpLift raises $90 million to lift online payment service
News / Online
UpLift raises $90 million to lift online payment service
By Kevin May | December 21, 2017
Massive round this week of $90 million into Uplift, the online travel revenue optimization service that allows consumers to pay in monthly installments. Read More
PhocusWire Forecast 2018: Our view on Distribution
Opinion / Distribution
PhocusWire Forecast 2018: Our view on Distribution
By PhocusWire | December 19, 2017
Airline distribution was always a complex - but fairly unexciting - discipline until a few years ago. Read More
British Airways tightens screw on NDC channel use
News / Distribution
British Airways tightens screw on NDC channel use
By Kevin May | December 18, 2017
British Airways could potentially be seen as the most aggressive carrier in the drive to push NDC-enabled ticketing. Read More
airline-ancillary-revenue-record-high
News / Distribution
Airline ancillary revenue targeted at record $82 billion
By Jill Menze | November 30, 2017
Airline ancillary revenue is on track to reach an all-time high this year, with the latest forecast projecting as much as $82.2 billion worldwide. Read More
VIDEO: GDSs survive but full content agreements will not
News / Distribution
VIDEO: GDSs survive but full content agreements will not
By Kevin May | November 9, 2017
British Airways has got it right, but Lufthansa has not - that's the view emerging over the latest changes in airline distribution. Read More
Major US airlines happy with results of slicing and dicing their economy products
News / Distribution
Major US airlines happy with results of slicing and dicing their economy products
By Michele McDonald | July 28, 2017
Segmentation of customers and products was a focus of distribution discussions during the major US airlines’ second-quarter earnings calls. The carriers, which are in the process of dividing econom Read More
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