Airline Industry News

PhocusWire's in-depth coverage of the airline sector, featuring news, analysis, interviews, research and more on network carriers, low-cost airlines and package charters.

The airline sector continues to evolve rapidly, driven by technological innovation, shifting traveler expectations, and a dynamic global marketplace. PhocusWire delivers up-to-the-minute airline industry news with a focus on distribution strategies, operational advancements, customer experience, and sustainability in aviation.

Latest airline updates, trends, and aviation insights

Get a comprehensive view of what’s shaping the global airline landscape—from new fleet technologies and route expansions to loyalty program shifts and retailing transformations. Our coverage highlights how carriers are adapting to economic pressures, regulatory changes, and emerging consumer trends through digital tools, automation, and enhanced service models.

India Paytm 35m travel investment
News / Online
India’s Paytm invests $35M to expand its travel business
By Mitra Sorrells | September 20, 2019
Indian e-commerce giant Paytm says it will invest about $35 million in its travel business over the next six months. Read More
airline-ancillary-revenue-report
News / Distribution
Loyalty programs still the biggest ancillary earner for most airlines
By Linda Fox | September 19, 2019
The latest study of airline ancillary revenue reveals those earning the most for extras such as legroom, meals and bags. Read More
VIDEO: Air New Zealand on using a destination to ride the marketing wave
News / Online
VIDEO: Air New Zealand on using a destination to ride the marketing wave
By Kevin May | September 19, 2019
The airline has worked with national tourism groups, movie producers and actors to put New Zealand's recent role as a hub for film making at the center of its marketing. Read More
How-i-got-here-Philippe-Chereque
Interview / Distribution
How I Got Here, episode 5 - Philippe Chereque of American Express GBT
By Kevin May | September 19, 2019
One of the original executives at Amadeus and now the president at American Express GBT joins Kevin May and David Litwak for the latest episode. Read More
What’s good for millennial travelers is good for all generations
Opinion / Online
What’s good for millennial travelers is good for all generations
By Matt Walker - LikeWhere | September 18, 2019
The soft boundary lines have come in this not-so-exact science of generation naming and these parameters no longer circumscribe the soundest foundation on which to base travel's marketing efforts.  Read More
travelport-digital-traveler-2019
News / Technology
Trust and finding the right option are top traveler frustrations online
By Linda Fox | September 17, 2019
Trust issues and lengthy search processes are the top frustrations for travelers in Travelport's Global Digital Traveler study. Read More
VIDEO: Facebook Messenger Business on airlines getting chatty
From Our Partners / Online
VIDEO: Facebook Messenger Business on airlines getting chatty
By PhocusWire | September 17, 2019
With millions of businesses and consumers using the service, it's no wonder the aviation sector is using messaging tools to manage important parts of its communications with passengers. Read More
tripadvisor new transparency report
News / Online
TripAdvisor shares fake review data in new “Transparency Report”
By Mitra Sorrells | September 16, 2019
TripAdvisor has created its first "Review Transparency Report" detailing its processes and rate of fraud detection. Read More
Air-France-KLM-digital-social-media
News / Distribution
VIDEO: Air France KLM on sales across social, China and being where customers are
By Linda Fox | September 16, 2019
PhocusWire spoke to Air France-KLM vice president of digital strategy Guido van Til about the social media strategy across the airlines and staying on top of digital developments. Read More
VIDEO: Infare on the importance of data and intelligence for airlines
From Our Partners / Technology
VIDEO: Infare on the importance of data and intelligence for airlines
By PhocusWire | September 16, 2019
Airlines sit on piles of data, perhaps more than any other element within the travel, tourism and hospitality industry. Read More
Trip Planning 3.0 – this time it’s more than personal
Opinion / Online
Trip Planning 3.0 – this time it’s more than personal
By Manuel Hilty - Nezasa | September 13, 2019
Some survivors are learning from the past, making the most of today’s tech landscape to create fit-for-purpose planning and booking tools for today’s travelers. Read More
airline-sustainability
News / Technology
Aviation bosses: We need to be vocal about environmental credentials and embrace tech
By Linda Fox | September 13, 2019
The flight shaming campaign has shone a critical light on the industry for not promoting the industry’s efforts enough, as pressure mounts on carriers to take notice. Read More
VIDEO: PROS on a new future for retail with airlines
From Our Partners / Technology
VIDEO: PROS on a new future for retail with airlines
By PhocusWire | September 13, 2019
The PROS acquisition of Travelaer in August this year has put the multi-industry technology brand further into the heart of the shift by airlines to adopt new technology platforms. Read More
VIDEO: How Booking.com will weave every element of a trip together
News / Online
VIDEO: How Booking.com will weave every element of a trip together
By Kevin May | September 12, 2019
Details of exactly how the giant will achieve its ambition to connect hotel guests with activities and transportation, plus a myriad of other travel-related services, are becoming clearer now. Read More
Sabre calls DOJ lawsuit "meritless" in formal response
News / Technology
Sabre calls DOJ lawsuit "meritless" in formal response
By Jamie Biesiada - Travel Weekly | September 12, 2019
Sabre has formally answered the Department of Justice's lawsuit attempting to block its acquisition of Farelogix, denying the department's allegations that Sabre is a dominant firm attempting to... Read More
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