Focusing a whole company around the traveler’s journey

In this free webinar from PhocusWire and Allianz Partners, take a deep dive into the customer experience practice at one of the world’s leading travel insurance companies and learn why the company is continuing to invest in customer experience.

In this webinar, we will: 

• Discuss the importance of customer centricity to a top-notch organization. 
• Learn how Allianz Partners went beyond voice of customer metrics and unified the entire organization around a holistic customer experience strategy. 
• Find out how Allianz Partners fostered immense cross-functional collaboration to create hyper-focus on pivotal moments for travelers. 
• Learn to develop a strategic plan and receive tangible examples to take back to your own organization.

Speakers from Allianz Partners will include:

• Maggie Butler, director of customer experience
• Jenny King, experience insights manager