A hotel’s reputation is now built up or torn down online. In a world of review sites and rating scales, digital word of mouth reigns. People trust people and reviews influence bookings.
But hotel reviews — the good, the bad, and the brutal — are just a small part of a much larger picture.
This free tnooz workshop, co-hosted by trivago and tnooz, will reveal the root causes of low ratings and damaging reviews and explore how a hotel’s entire online presence sets the expectations that will ultimately delight or disappoint guests.
Register to discover what hoteliers can proactively do to connect with travelers during the guest journey to encourage bookings while building a glowing online reputation for their hotels — beyond the reviews.