Voice

News / Technology

Google, Expedia, Travelport and Wego on AI risks, opportunities

By Mitra Sorrells | October 3, 2023

In a session at WiT Singapore, executives from the four companies discussed concerns such as privacy, hallucinations and bias in relation to generative AI. Read More

News / Online

Travel websites failing basic accessibility tests

By Linda Fox | August 30, 2023

Consistent accessibility issues such as missing alternative text and unlabeled form fields are barriers to bookings from disabled travelers. Read More

News / Technology

MakeMyTrip adds Microsoft’s GPT tech for voice-assisted travel booking

By Mitra Sorrells | May 9, 2023

The India-based online travel agency says it will use the technology to introduce voice-assisted booking in Indian languages. Read More

News / Startups

Autio raises $5.9M to expand mobile storytelling reach

By Derek Catron | April 5, 2023

The Kevin Costner co-founded mobile audio storytelling app also announced a strategic partnership with iHeartMedia, which led the funding round. Read More

News / Technology

The evolution of in-room voice tech in hospitality

By Kathryn Walson | January 25, 2023

Voice assistants help short-staffed hotels by answering routine questions that the front desk would otherwise have to answer. They can also boost revenue by upselling spa services or future bookings,... Read More

News / Online

Top global consumer trends and what they mean for travel

By Linda Fox | January 17, 2023

Euromonitor's new report, Top 10 Global Consumer Trends for 2023, is out today and provides insights travel companies can use to tap into these behaviors. Read More

News / Online

Two chatbot companies serving travel secure funding for expansion

By Kathryn Walson | January 17, 2023

Dallas-based Inbenta has landed $40 million, while New York-based NLX has scored $4.6 million. Both companies cater to the travel sector, among other industries. Read More

Opinion / Technology

Voicing optimism about the future of travel call centers

By Markus Stumpe - Cruisewatch | September 16, 2022

Travel brands can benefit from a hybrid model where data forms a bridge between human agents and technology. Read More

News / Technology

What’s next for voice in short-term rentals?

By Dana Young - AIPEX Technologies | July 22, 2022

Are we approaching a tipping point where AI will be a normal part of the guest experience in a short-term rental? Read More

News / Technology

Travel chatbot provider Mindsay acquired by automation specialist Laiye

By Mitra Sorrells | April 14, 2022

Mindsay's AI-powered chat solutions are used by hotels, airlines, airports, OTAs and rail companies to automate customer service. Read More

Opinion / Technology

No, guests do not require human-provided services in hospitality

By Max Starkov - hospitality consultant and strategist | January 4, 2022

Max Starkov makes a case that in five years, hotels will operate with about 50% of the staff they had in 2019 – and that’s not a bad thing. Read More

News / Technology

Jin Jiang partners with Tencent to spur hospitality innovation in China

By Mitra Sorrells | December 21, 2021

The hospitality and technology companies will work together to identify startups and to enable them to test their solutions in Jin Jiang%27s hotels. Read More

News / Online

Uniguest acquires Volara to launch voice tech division

By Mitra Sorrells | November 4, 2021

Volara founder and CEO Dave Berger will become executive vice president of Uniguest’s new voice division, which will maintain the brand name of Volara. Read More