Travel Planning

News / Technology

Booking.com adds conversational trip planning with ChatGPT

By Mitra Sorrells | June 27, 2023

For now the chat platform is integrated only with Booking.com’s accommodation booking experience, but the company plans to add flights, ground transportation and other trip components in the future. Read More

News / Technology

Utu to accelerate growth through $33M funding and acquisition deal

By Linda Fox | June 27, 2023

Utu already counts Accor, Air France-KLM, Emirates and Etihad among its partners for its tax-free shopping solution. Read More

News / Technology

Seizing the digital payment opportunity in travel

By Linda Fox | June 26, 2023

Stripe's global travel lead James Lemon discusses payments evolution and trends in travel in the PhocusWire Studio at Phocuswright Europe 2023. Read More

News / Technology

CWT partners with Spotnana for travel management platform

By Jay Boehmer & Michael B. Baker | June 26, 2023

Spotnana CEO Sarosh Waghmar said the partnership combines Spotnana’s tech with CWT’s "global servicing capabilities and the full breadth of its TMC services." Read More

News / Technology

Fora adds payment storage facility for travel advisors

By Linda Fox | June 23, 2023

Part of the company’s client management tool, the Vault removes the need to collect and store clients’ payment information at the time of booking. Read More

Opinion / Technology

Personalization + ChatGPT = Holy grail in customer intent

By Terry Jones | June 23, 2023

ChatGPT is going to change travel search for the better, and adding personalization will make it wonderful. Read More

News / Startups

Travel startups on choosing investors, funding experiences

By Linda Fox & Mitra Sorrells | June 22, 2023

Following our recent piece on top investors in travel tech, PhocusWire collected insights from startups on what they look for in investors. Read More

News / Technology

New apps aim to help Black travelers find safe, seamless journeys

By Nicole Edenedo – Travel Weekly | June 21, 2023

Technology is at the center of an expanding global safety net for Black travelers, as more entrepreneurs create apps that connect them with Black communities abroad. Read More

News / Online

4 key insights from Phocuswright Europe 2023

By Derek Catron | June 21, 2023

Clearing up a mystery over Airbnb’s marketing spend, balancing interests in the travel experience sector, calling for action on climate — they were all key moments during last week's conference. Read More

News / Technology

AI Insights: Generative AI in business travel

By PhocusWire | June 21, 2023

Amex GBT's chief technology officer David Thompson shares insights on the company's work with generative artificial intelligence. Read More

News / Startups

HiJiffy lands €3.8M investment, looks to expand chatbot service

By Linda Fox | June 21, 2023

The investment in the company was led by Caixa Capital with Lince Capital and existing investor Portugal Ventures also participating. Read More

News / Technology

Amadeus' Maroto on hospitality, aviation pressure, leadership challenges

By Linda Fox | June 20, 2023

Luis Maroto, president and CEO of Amadeus, joined Phocuswright Europe 2023 to talk about the economy, distribution developments and potential growth opportunities for the company. Read More

Interview / Startups

STARTUP STAGE: Overlap helps travelers track friends made along the way

By Derek Catron | June 20, 2023

With personalized recommendations, location-based alerts and features that allow users to track and log their travels, Overlap is a comprehensive and user-friendly tool that helps travelers stay... Read More

News / Online

Latin America super app Rappi has big ambitions in travel

By Mitra Sorrells | June 20, 2023

With partnerships with Marriott and Amadeus, Rappi is finding ways to make its app the go-to place for travel bookings as well as many other daily essentials. Read More

News / Technology

Could generative AI make Google Maps a full travel app?

By Linda Fox | June 16, 2023

A Lufthansa Innovation Hub study explores how generative AI could be the final piece of the map-based travel planning puzzle. Read More

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