Travel Booking

News / Technology

How airlines can improve customer service via their apps

By Jill Menze | June 29, 2018

Consumers primarily communicate via social networks and messaging apps on their mobile devices, which means airlines should be utilizing those channels to offer customer support. But how many have an... Read More

News / Technology

360-degree content credited with hotel booking boost

By Kevin May | June 28, 2018

Rich content, such as virtual reality-based content, has become one of the main mechanisms of persuading hotel guests to upgrade their room. Read More

News / Technology

CellPoint Mobile launches new engine to increase direct bookings, reach mobile customers

By Jill Menze | June 28, 2018

CellPoint Mobile has unveiled a new product to address two travel provider pain points: securing direct bookings and reaching a mobile-first audience. Read More

News / Online

Travelers waiting to book tours and activities, prefer local experiences

By Jill Menze | June 27, 2018

Summer is a busy season for tours and attractions operators, with the vacation-heavy months bringing with them an influx of people looking for things to do. But how - and when - are travelers booking... Read More

News / Online

Q&A: How brands are using WeChat to attract travelers

By Mitra Sorrells | June 27, 2018

Travel brands and destinations are vying for the attention of Chinese travelers – already a massive market with an estimated 130.5 million outbound trips made in 2017 and projections of 10% growth... Read More

News / Online

The fragmented landscape of travel brands in Google’s organic search

By Mitra Sorrells | June 26, 2018

The usual suspects in travel and hospitality are the most successful at leading the Google search game, but more than half of the total market share is still up for grabs. Read More

News / Distribution

VIDEO: Under the hood of ground transportation

By PhocusWire | June 26, 2018

Some would say that Lyft and undoubtedly Uber get a disproportionate amount of attention in terms of coverage of the ground transportation sector. Read More

Opinion / Online

How Google, Instagram and more are shaking up hotel digital marketing

By Margaret Mastrogiacomo - HEBS Digital | June 26, 2018

This month, Google nudges SEO marketers in the right direction with clarifications to the mobile‐first index as it rolls out to more websites, Bing pilots in‐market audiences and Instagram gets more... Read More

Interview / Startups

STARTUP STAGE: ViaHero pairs travelers with local experts who plan their trips

By Mitra Sorrells | June 25, 2018

ViaHero is a trip planning service that connects travelers with locals to plan personalized trip itineraries. Read More

News / Online

Modern travel marketing, part 4: Paid search

By Mitra Sorrells | June 25, 2018

PPC, when done right, can drive relevant conversions, but when done wrong can quickly rack up huge bills with nothing to show for the expense. Read More

Opinion / Online

Quartz (and others) are wrong about tours and activities: Here's why

By Douglas Quinby - Phocuswright | June 22, 2018

In March of this year, Quartz proclaimed that somebody should let Airbnb know that travelers don't like booking tours and activities online. Read More

News / Online

QOTW: Something about taking a bold step to be different

By PhocusWire | June 22, 2018

Quote from Johannes Reck, CEO of GetYourGuide, in an article of PhocusWire this week. Read More

News / Online

Cleartrip buys FlyIn in record Middle East deal as online travel arena heats up

By Kevin May | June 21, 2018

A corporate roll-up has emerged in the Middle East as Saudi Arabia's largest online travel agency FlyIn becomes part of Cleartrip. Read More

Opinion / Technology

Blockchain: Not your father’s dial-up modem

By Douglas Rice - Hospitality Technology Network | June 21, 2018

A recent article reminded me of an older colleague who, sometime around 1997, told me that the internet and e-commerce would never really take off because "you always get a busy signal when you’re... Read More