Tours & Activities

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PhocusWire's in-depth coverage of the tours, activities and activities sector is produced in partnership with Arival, the essential resource for the in-destination experiences industry.

News / Technology

VIDEO: New Reality With... Rohit Talwar of Fast Future

By PhocusWire | August 17, 2020

The next guest on the New Reality With... series is Rohit Talwar, CEO at Fast Future, one of the world's leading organizations looking at the fields of futures and foresight. Read More

News / Technology

Boosting customer experience comes ahead of providing pandemic information to travelers

By Kevin May | August 17, 2020

Big data and analytics also scored the highest among the 11 technology-related options for brands, both in terms of previous impact and most likely to affect the business between now and 2025. Read More

News / Online

Hostelworld plots strategy beyond core product as bookings fall by two-thirds

By Kevin May | August 13, 2020

The "sharp drop" in its trading performance led the company to pursue a debt facility and subsequent equity raise of £13.8 million in June. Read More

News / Online

Manifest travel club launched by ex-CEO of Frontier Airlines

By Kevin May | August 12, 2020

Manifest connects its members to getaways and activities in exclusive destinations around the U.S. via private planes. Read More

Interview / Startups

STARTUP STAGE: TourOpp offers both distribution and communication services for tour and activity operators

By Mitra Sorrells | August 12, 2020

The company has two offerings - an online travel agency selling tours and activities and an automated messaging system to assisst tour operators. Read More

News / Technology

Technology and governments (sorry) have vital roles to play in tourism's recovery

By Kevin May | August 11, 2020

The role of digital services, governments and regional organizations will be forced to come to the fore if the globe is to get back to the $9 trillion tourism economy it had pre-pandemic. Read More

News / Online

AirAsia and Trip.com Group unite in digital travel services pact

By Kevin May | August 10, 2020

Flights, hotels, airport transfers and activities are included in the sharing of inventory across both platforms, with Trip.com Group's premium members getting "upgraded privileges" when they book... Read More

News / Technology

WEBINAR REPLAY! The digital customer journey is broken. Let’s fix it.

By PhocusWire | August 6, 2020

There has never been a more urgent time for travel sellers to reimagine their digital customer journeys. And the way they achieve that is as Complete Retailers. Read More

Interview / Online

How I Got Here, episode 36 - Eric Gnock Fah of Klook

By PhocusWire | August 6, 2020

Huge ambitions and Softbank-backed, Klook has positioned itself as one of the high-profile brands in the tours and activities wing of the industry. Its co-founder talks to Mozio's David Litwak and Kevin... Read More

From Our Partners / Technology

REPORT: How data partnerships can speed up recovery

By Marisa Garcia | August 3, 2020

As travelers begin to once again pack their bags, it's not only necessary to keep them informed an safe, but also to know more about them and to keep them engaged through relevance and personalization... Read More

From Our Partners / Technology

Hotel payment optimization long overdue - and "just in time"

By Ixaris | July 31, 2020

As travelers begin to once again pack their bags, it's not only necessary to keep them informed and safe, but also to know more about them and to keep them engaged through relevance and... Read More

News / Technology

No transactions, no problem: why this travel veteran is optimistic about a startup launched on eve of COVID-19

By Mitra Sorrells | July 21, 2020

Aeronology founder Russell Carstensen is banking on his deep understanding of the industry and the longevity of travel agents to lead his company to success. Read More

News / Online

My Method... Building consensus with data in uncertain times for destinations

By John Urdi - Mammoth Lakes Tourism | July 16, 2020

By relying on data in decision-making, some destinations are able to quickly pivot based on the needs of communities and build consensus around those strategic changes. Read More