Thought Leadership

News / Technology

How airline customer experience will take off with artificial intelligence

By Puneet Mehta - Netomi | December 11, 2019

Netomi CEO Puneet Mehta says 2020 will be a pivotal year for use of artificial intelligence in the airline industry. Read More

News / Startups

An entrepreneur's vision on the turnaround needed at Expedia Group

By Alex Bainbridge - Autoura | December 9, 2019

Expedia Group's strategy is unlikely to shift immediately, but it's not too late to apply a new position around acquisitions and put the business back on track at the top table. Read More

Opinion / Online

Lessons to reflect on after Expedia Group board presses the nuclear button

By Yeoh Siew Hoon - WebInTravel | December 6, 2019

Clearly, Mark Okerstrom's "Everest" was deemed one mountain too high by the chairman of the board, Barry Diller - but the ex-CEO was trying his hardest. Read More

Opinion / Distribution

Better, faster, easier: How business travel will transform by 2025

By Danny Finkel - TripActions | December 6, 2019

A combination of new technology and elevated standards will create the ultimate win-win-win, allowing suppliers, corporate travel managers and business travelers to work together towards unprecedented... Read More

Opinion / Online

The big travel payment trends coming in 2020

By Jeremy Dyball - Amadeus | December 3, 2019

Things are changing rapidly in the area of travel payments - an executive from Amadeus weighs in with four predictions for the coming year. Read More

Opinion / Online

Google's playbook to become a Super App in travel

By Mario Gavira | December 2, 2019

Combine a global army of local experts with Google’s unlimited capacity to track movements of all its Maps users and you get the picture: a rapidly expanding database of the nearly entire human... Read More

Opinion / Startups

Read between the lines of travel startup funding to prepare for the future

By Simon Ferguson - Travelport | November 28, 2019

Travelport's Simon Ferguson says Phocuswright's startup funding report tells the story of the travel industry's future. Read More

Opinion / Technology

Why voice is the travel marketers’s next destination

By Joel Davis - Mighty Social | November 20, 2019

A new voice-enabled era for travel is coming, and now is the time for brands to take advantage of it. Read More

Opinion / Technology

Why are tour operators neglecting machine learning?

By Nigel Beighton - chief information officer, Atcore | November 13, 2019

Machine learning is underused in the travel industry, yet it could significantly improve efficiency. Read More

Opinion / Technology

The three biggest tech-led trends for airlines right now

By Philippe Der Arslanian - Answair | November 12, 2019

Philippe Der Arslanian shares his take from IATA's recent Airline Industry Retailing Symposium in Bangkok. Read More

Opinion / Online

Growing confidence through empowerment: What women need to advance in travel

By Cady Wolf - Sojern | November 6, 2019

Men are 70% more likely to hold executive positions over women - but what's holding women back? The system, the industry or something else? Read More

Opinion / Online

Curious where social media is going? The travel industry leads the way

By Martin Stoll - Sparkloft Media. | October 30, 2019

Travel and tourism has been leading content sharing well before the conception of today’s popular platforms; a consistent trend for years. Read More

Opinion / Startups

The search for genuine "disruption" in the travel industry

By Peter Matthews - Nucleus | October 24, 2019

Now traditional business models have been turned on their heads by the likes of Uber, Airbnb, Amazon and Google there is a tendency for many brands to believe they need to roll up their sleeves and face... Read More

Opinion / Technology

Automating the travel industry needs an intelligent approach

By Maxim Sevastianov - Traveknowledgy | October 22, 2019

Whether an online travel agency, travel management company, travel agent or indeed any business operating in the travel industry, automation saves time and allows resources to be diverted elsewhere. Read More

Opinion / Distribution

Surviving Thomas Cook: Damage to hotel ecosystem shows distribution mix is vital anywhere

By Douglas Green - Duetto | October 17, 2019

For those hotels now in the eye of the Thomas Cook storm, better days could lie ahead if they get more strategic with their channel distribution. Read More

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