Thought Leadership

Opinion / Online

How to rebuild a "future-fit" tourism industry

By Justin Francis - Responsible Travel | May 11, 2020

Responsible Travel CEO Justin Francis shares what's on his wish list for the tourism industry after COVID-19. Read More

Opinion / Online

For tourism to thrive post-COVID-19, start by putting women at its center

By Alessandra Alonso - Women in Travel | May 6, 2020

Placing women at the heart of travel and tourism in the post-COVID-19 world will be necessary not only to reflect the ongoing changes occurring in our society, but also to secure the future of an... Read More

Opinion / Technology

Coronavirus is reshaping the airport experience of the future, part 2

By Omar Abou Faraj - Dubz | April 30, 2020

The envisioned airport of the future would leverage intelligent operational and passenger technologies, along with innovation in AI, bio-metrics and mobility. Read More

Opinion / Technology

Coronavirus is reshaping the airport experience of the future, part 1

By Omar Abou Faraj - Dubz | April 28, 2020

Airport technology and new customer interfaces can play a huge role in making the industry more resilient during a pandemic crisis, not to mention bringing in massive and sustainable operational and... Read More

Opinion / Online

The coronavirus-triggered changes coming to travel payments

By Bob Kaufman - ConnexPay | April 27, 2020

There are numerous issues in travel payments that must be addressed to not only to restore consumers’ confidence and trust, but also to reduce risk and improve efficiencies for travel agencies, tour... Read More

Opinion / Online

How does a decimated activities sector find a route to recovery, part 2

By Peter Syme - 1000 Mile Journeys | April 27, 2020

What should existing operators focus on in now and in the longer term? And where are there opportunities for new startups to address emerging needs? Read More

Opinion / Online

How does a decimated activities sector find a route to recovery, part 1

By Peter Syme - 1000 Mile Journeys | April 23, 2020

The coronavirus crisis is affecting all aspects of the tours and activities sector - but some more than others. Read More

Opinion / Online

Beyond the pause: How to prepare for corporate travel post-COVID-19

By Caroline Strachan - Festive Road | April 23, 2020

When faced with the highly complex impacts that the COVID-19 situation brings, travel managers should think of their approach in terms of a "respond-prepare-return" framework. Read More

Opinion / Distribution

Should hotels consider resuming Google Ads and other search campaigns?

By Pau Siquier - Mirai | April 21, 2020

After the brutal shock to the travel industry due to the coronavirus crisis, the vast majority of hotels stopped or questioned all their investments in online marketing, mainly Google Ads and... Read More

Opinion / Technology

How AI can save airline customer service teams in times of crisis

By Puneet Mehta - Netomi | April 20, 2020

As airlines deal with high volumes of customer service requests due to the coronavirus, artificial intelligence can help them improve customer and agent satisfaction. Read More

Opinion / Distribution

What experiences providers can do now to maximize their downtime

By Chris Atkin - Rezdy | April 17, 2020

Tours and activities brands that use their time as an opportunity to innovate will be in a better position post-COVID-19. Read More

Opinion / Distribution

The best guess for the future of travel is just a guess

By Christian Watts - Magpie Travel | April 16, 2020

Nobody knows what will happen next week, never mind three years from now. Where are you getting this data from to form your future predictions? Read More

Opinion / Technology

Hotel digital transformation in the aftermath of coronavirus

By Jordan Hollander - Hotel Tech Report | April 16, 2020

Coronavirus may have accelerated some trends around digital transformation in the hospitality industry. Read More

Opinion / Online

As business travel bottoms out, near-term optimism remains high

By Maggie Rauch | April 15, 2020

GBTA's recent survey of its members provides an indication that business travel has bottomed out, but expectations of when and how it returns may be optimistic. Read More

Opinion / Online

This too shall pass - but travel will need to adjust

By Kaushal Gandhi - FABgetaways | April 13, 2020

With all the uncertainty around, the industry braces itself for the only certain outlook: change. We are about to witness massive shifts in travel patterns and consumer behavior. Read More

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