Thought Leadership

Opinion / Online

Four ways the online travel and tourism sector in Southeast Asia will change for good

By Amit Anand - Jungle Ventures | August 21, 2020

While the COVID-19 crisis continues to play out, online travel and tourism will evolve and change significantly before there is a full recovery. Read More

Opinion / Online

Does your hotel need a commercial strategist?

By Sharad Kapur | August 20, 2020

Here's why hotels should consider a "commercial strategist" role as the lead-in position for all commercial operations. Read More

Opinion / Online

Why hotel marketing strategies should include LGBTQIA travelers

By Expedia Group | August 18, 2020

As destinations reopen, industry experts expect to see the LGBTQIA community be among the first to hit the road. Here’s how to market to this key demographic. Read More

Opinion / Technology

How cashless payments can help hotels on the road to recovery

By Meka White Morris - Tappit | August 13, 2020

Digital payment systems provide better hygiene than cash and can provide hotels with valuable data. Read More

Opinion / Technology

10 ways APIs can revolutionize aviation post-coronavirus

By Jonathan Weinberg | August 10, 2020

Here are 10 ways APIs could revolutionize how airports and airlines work together as well as with suppliers and passengers. Read More

Opinion / Online

Virtual connections: Building relationships with travelers to generate future demand

By Chris Blaine - Sojern | August 6, 2020

In a COVID-19 world, social media is not only an inexpensive way to reach large numbers of people, but a powerful opportunity to engage with potential customers and influence them to choose your... Read More

Opinion / Distribution

How being smart and nimble will help hoteliers survive years of flux

By Klaus Kohlmayr - IDeaS | August 3, 2020

Up-to-date data, rapid forecasting and automated pricing are critical for hoteliers trying to maximize revenue during the COVID-19 crisis. Read More

Opinion / Online

Paving the path to equality: 5 tips for building diverse boards that drive growth

By Cady Wolf - Sojern | July 30, 2020

By taking strategic steps, women can increase their presence on the boards of travel companies. Read More

Opinion / Distribution

Short-term rentals and misalignment of the marketplace

By Jared Alster - Dune7 | July 29, 2020

The distribution landscape for short-term vacation rentals is dominated by marketplaces. However, the pandemic has revealed some weak points and misalignment of incentives within the traditional... Read More

Opinion / Distribution

Is NDC going to survive COVID-19? One airline group gives an unequivocal “Yes!”

By Philippe Der Arslanian - Answair | July 27, 2020

Resources have been slashed, investments cut, strategic programs paused and, more than ever, executive focus has zeroed in on any new project to scrutinize its rate‐of‐return. So where does that leave... Read More

Opinion / Technology

Five tips about payments as airlines resume flying

By Adnan Beig - Amadeus | July 24, 2020

How the industry receives and administers payments is changing as airlines navigate the COVID-19 pandemic. Right now, there isn’t a travel business on the planet that can afford to lose a sale. Read More

Opinion / Technology

Passenger claims handling: a legal cure through technology

By Ulrich Steppler - CHS | July 21, 2020

The handling of passenger claims has been an Achilles Heel in the airline industry for many years, even before the coronavirus hit the whole sector in an unprecedented fashion. Read More

Opinion / Online

In the return to business travel, consider the "three-legged stool"

By Darrin Grafton - Serko | July 20, 2020

As business travel returns, Serko CEO Darrin Grafton says cost management, risk management and change management will be critical. Read More

Opinion / Distribution

Looking to Las Vegas: Why hotels should think like tech companies to survive

By Carlisle Connally - Koddi | July 14, 2020

Like many others in the hospitality industry, Las Vegas hotel properties will need to operate more like tech companies and less like real estate holding companies if they’re going to weather the storm... Read More

Opinion / Online

"Hope everyone is safe": How 2020 is fostering a culture of safety

By Michael Becker - Geosure | July 13, 2020

Three key elements are necessary to bring every individual their inalienable right of safety, including while traveling. These can not only be described, but quantified. Read More

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