Thought Leadership


Three ways hoteliers are kicking silos of technology for good (finally)
Three ways hoteliers are kicking silos of technology for good (finally)
By Klaus Kohlmayr - IDEAS | October 18, 2018
Stop me if you’ve heard this before: In the age of OTAs and industry disruption, effectively managing a complex channel and distribution strategy is critical to a hotelier’s bottom line. Read More
Opinion | Technology
The true cost of hotel brand participation online
The true cost of hotel brand participation online
By Peter O’Connor - Essec Business School | October 16, 2018
There’s a common misconception in our industry that brands are cheap and online travel agencies are expensive. And no-one knows when it started. Read More
Opinion | Distribution
How to get smart with hotel distribution during the low season
How to get smart with hotel distribution during the low season
By Gino Engels - OTA Insight | October 12, 2018
Peaks and troughs are the perennial features of every hotelier’s annual revenue graph. This is unlikely to change. Read More
News | Distribution
Reimagining the airport model with a customer-focused, digital lens
Reimagining the airport model with a customer-focused, digital lens
By Paul Griffiths - Dubai Airports | October 12, 2018
The very nature of the aviation sector makes it an absolute necessity to have a long‐term view. Read More
News | Technology
Shaken, not stirred, by a travel sector now following a familiar pattern
Shaken, not stirred, by a travel sector now following a familiar pattern
By Stephen Joyce - Rezgo | October 9, 2018
The path that I was dutifully walking ended up not being the path that the rest of the industry was taking. Read More
News | Technology
To win with online travel in Asia, go local (or go home)
To win with online travel in Asia, go local (or go home)
By Siew Hoon Yeoh - WebInTravel | October 3, 2018
Developments in APAC will require different thinking and tactics on the part of foreign brands that wish to be part of the “next billion users” market. Read More
News | Online
Hotels are right to be obsessed with direct bookings
Hotels are right to be obsessed with direct bookings
By Patrick Bosworth - Duetto | October 2, 2018
Because Airbnb, the online travel agencies and other billion-dollar third parties are waging an arms race to be the world’s biggest travel brand, hoteliers obviously want to optimize their booking... Read More
Opinion | Distribution
Luggage Free opinion
Baggage handling – the next frontier in better air travel service?
By Jeff Boyd - Luggage Free | October 1, 2018
Today’s travelers expect better service and a better experience from brands and businesses more than ever before.  Read More
Opinion | Online
Google plunges deeper into hotel search: It's all about rooms
Google plunges deeper into hotel search: It's all about rooms
By Diego Varela - Mirai | September 19, 2018
Ever wondered how far search giant Google wants to take consumers in its quest to dominate the accommodation sector? More evidence is emerging... Read More
News | Online
Inside the complicated world of cancellation fees and non-refundable bookings
Inside the complicated world of cancellation fees and non-refundable bookings
By Stefano Petrazzoli - Chargebacks911 | September 14, 2018
In this digital era, we’re used to booking our ticket, but often then have separate extras to consider, like choosing our seat, eating in-flight meals, hold luggage, among others. Read More
Opinion | Online
Ignore no more - why Ctrip has to be part of a distribution strategy
Ignore no more - why Ctrip has to be part of a distribution strategy
By Samantha Wai - SHR | September 3, 2018
As incomes in China have risen in recent years, so too has the amount of international travel taken by its 1.4 billion residents.  Read More
Opinion | Online
The impact of influencer marketing on the booking journey
The impact of influencer marketing on the booking journey
By Angharad Miller - Swayy | August 30, 2018
Let’s set the scene. Up until the digital revolution, traditional marketing and word-of-mouth were the only real ways to grow consumer awareness at a notable scale. Read More
Opinion | Online
Is there enough room for another one-stop shop like Airbnb?
Is there enough room for another one-stop shop like Airbnb?
By Kevin May | August 29, 2018
It's worth remembering that Airbnb was the feisty little upstart of the travel, tourism and hospitality industry not too long ago - before it became a power player. Read More
News | Online
google-search-travel-hotel-ads
Subtle change to users, big impact on brands - Google search and hotels
By Pablo Delgado - Mirai | August 27, 2018
The real estate on Google's search engine results pages has changed dramatically over the course of the last decade.   Read More
News | Online
Tech comes of age in tours and activities
Tech comes of age in tours and activities
By David Juman - Phocuswright | August 27, 2018
There is some irony to the fact that, when it comes to arranging their leisure tours and activities, travelers often have little choice but to reserve and book offline. Read More
Opinion | Technology