Thought Leadership


Paving the path to equality: 5 tips for building diverse boards that drive growth
Paving the path to equality: 5 tips for building diverse boards that drive growth
By Cady Wolf - Sojern | July 30, 2020
By taking strategic steps, women can increase their presence on the boards of travel companies. Read More
Opinion | Online
Short-term rentals and misalignment of the marketplace
Short-term rentals and misalignment of the marketplace
By Jared Alster - Wildebeest | July 29, 2020
The distribution landscape for short-term vacation rentals is dominated by marketplaces. However, the pandemic has revealed some weak points and misalignment of incentives within the traditional... Read More
Opinion | Distribution
ndc-post-covid-opinion
Is NDC going to survive COVID-19? One airline group gives an unequivocal “Yes!”
By Philippe Der Arslanian - Answair | July 27, 2020
Resources have been slashed, investments cut, strategic programs paused and, more than ever, executive focus has zeroed in on any new project to scrutinize its rate‐of‐return. So where does that leave... Read More
Opinion | Distribution
Five tips about payments as airlines resume flying
Five tips about payments as airlines resume flying
By Adnan Beig - Amadeus | July 24, 2020
How the industry receives and administers payments is changing as airlines navigate the COVID-19 pandemic. Right now, there isn’t a travel business on the planet that can afford to lose a sale. Read More
Opinion | Technology
Passenger claims handling: a legal cure through technology
Passenger claims handling: a legal cure through technology
By Ulrich Steppler - CHS | July 21, 2020
The handling of passenger claims has been an Achilles Heel in the airline industry for many years, even before the coronavirus hit the whole sector in an unprecedented fashion. Read More
Opinion | Technology
serko-grafton-opinion-covid
In the return to business travel, consider the "three-legged stool"
By Darrin Grafton - Serko | July 20, 2020
As business travel returns, Serko CEO Darrin Grafton says cost management, risk management and change management will be critical. Read More
Opinion | Online
Looking to Las Vegas: Why hotels should think like tech companies to survive
Looking to Las Vegas: Why hotels should think like tech companies to survive
By Carlisle Connally - Koddi | July 14, 2020
Like many others in the hospitality industry, Las Vegas hotel properties will need to operate more like tech companies and less like real estate holding companies if they’re going to weather the storm... Read More
Opinion | Distribution
culture of safety
"Hope everyone is safe": How 2020 is fostering a culture of safety
By Michael Becker - Geosure | July 13, 2020
Three key elements are necessary to bring every individual their inalienable right of safety, including while traveling. These can not only be described, but quantified. Read More
Opinion | Online
The next business model for the short-term rental market
The next business model for the short-term rental market
By Vanessa de Souza Lage - Rentals United | July 10, 2020
Diversification and risk management will be the keys for survival in the new world. Read More
Opinion | Distribution
travel bubbles coronavirus
How technology can help protect "travel bubbles" from popping
By Jeremy Springall - SITA | July 8, 2020
While "travel bubbles," which are formal agreements between governments allowing travelers to bypass quarantine measures, sound promising, they're also fraught with challenges. Read More
Opinion | Technology
How to create a loyalty club in a hotel (without upsetting online travel agencies)
How to create a loyalty club in a hotel (without upsetting online travel agencies)
By Cesar Lopez - Mirai | July 6, 2020
You have probably seen it in all the big hotel chains: loyalty clubs mean a new standard in direct sales and customers are starting to get used to them. Read More
Opinion | Distribution
Can virtual reality help tourism destinations recover from COVID-19?
Can virtual reality help tourism destinations recover from COVID-19?
By Dr. Natasha Moorhouse - Manchester Metropolitan University | July 2, 2020
People may need extra encouragement to travel again, and one promising way to do this is through novel immersive technology experiences. Read More
Opinion | Technology
Amid COVID-19, travel brands must ask: How will people get there?
Amid COVID-19, travel brands must ask: How will people get there?
By Rod Bishop - Jayride Group | July 1, 2020
Jayride Group co-founder Rod Bishop says travel companies should not overlook the importance of providing safe, secure ground transportation for customers. Read More
Opinion | Online
For travel, Google’s ad credit program is a joke
For travel, Google’s ad credit program is a joke
By Douglas Quinby - Arival | June 23, 2020
The impact of Google's coronavirus-led relief package for operators of tours, activities and attractions is laughable, yet completely unfunny.  Read More
Opinion | Online
google-advertising-tech
What an antitrust case against Google could mean for travel
By Mario Gavira | June 19, 2020
Evidence suggests the U.S. Department of Justice will soon file an antitrust lawsuit against Google that will most likely target the ad technology used to buy, sell and serve online and mobile display... Read More
Opinion | Online
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