Thought Leadership

Opinion / Technology

Technology’s role in furthering sustainable travel, economic inclusion

By Ragnar Fjölnisson, Kaptio | April 28, 2025

Ragnar Fjölnisson, co-founder and chief product officer of Kaptio, explains why technology’s role in sustainable travel is more important than ever. Read More

Opinion / Distribution

Remember Bing? A different option for hotels to Google

By Paola Romero - Mirai | May 2, 2022

Bing offers another shopping window where a hotel can be seen by many users who are not on Google and who now end up with the OTAs, because they are the only ones bidding on a hotel. Read More

Opinion / Online

Asia’s travelers are back with new preferences and expectations

By Hermione Joye - Google | April 29, 2022

Google shares data on recovery in APAC and how travel companies can seize the opportunity to capture consumer interest. Read More

Opinion / Online

Short-term rental industry must do a better job vetting travelers

By Carl Shepherd | April 25, 2022

The co-founder of HomeAway says, with property owners becoming farther removed from those renting their properties, a new, stronger system is needed to minimize the chance of tragedy. Read More

Opinion / Technology

How hoteliers can use email to capture the return of travel

By Jeff Haws - MessageGears | April 20, 2022

Even if we’re approaching pre-pandemic travel levels, you’re not communicating with time travelers from 2019. Travel has changed and so should a hotel's messaging. Read More

Opinion / Technology

Business travel, sustainability must co‐exist in era of mobility

By Vivi Cahyadi Himmel - AltoVita | April 18, 2022

These key factors will drive conversions in the business travel space and help address climate change. Read More

Opinion / Technology

Decentralization is not a dirty word in hospitality

By Vinod Kelwani - Technoheaven | April 13, 2022

When you evaluate the basis for a decentralized hospitality market, as a travel agent or online travel agency, you’d be forgiven for telling most people to go and wash their mouth out. Read More

Opinion / Technology

The solution to missed revenue opportunities in hospitality

By Max Starkov - hospitality consultant and strategist | April 8, 2022

Hotels should create an integrated revenue generation commercial team to optimize guest engagement and boost revenues and profitability. Read More

News / Online

Everyone hates bots, but the travel industry needs them

By Dr. Eduardo Rocha - GlobalDots | April 5, 2022

A security expert’s take on how travel and bots can peacefully coexist. Read More

Opinion / Technology

How airlines can improve the post-COVID payment experience

By Kristian Gjerding - CellPoint Digital | April 1, 2022

Airline payment managers can avoid a repeat of the lockdown refund chaos and ensure customers enjoy a turbulence-free payments journey. Read More

Opinion / Technology

The art of “flirting” and generating revenue for hotels

By Shawn Tarter & Steve Turk | March 31, 2022

Investing in technology to entice travelers as they’re booking can help hoteliers drive incremental revenue and improve customer satisfaction. Read More

Opinion / Distribution

Another dimension to diversity in travel: technology

By Pedro Camara and Manuel Hilty | March 23, 2022

The travel industry thrives on a need to find flexible sourcing models and technology to help solve the many challenges of supply chains. Read More

Opinion / Technology

A call to airlines: start executing, stop innovating

By Irra Ariella Khi - Zamna | March 21, 2022

The technology required to support this for the industry already exists and is being deployed by leading airlines. It just isn’t being fully utilized - yet. Read More

Opinion / Technology

Rethinking traveler experience for the loyalty land grab

By Tom Arundel - Quantum Metric | March 18, 2022

Optimizing the traveler experience isn’t just about getting travelers where they need to go but being empathetic to their unique situations and easing the stress and frustrations associated with travel. Read More

Opinion / Startups

What an ambitious travel startup learned during a global pandemic

By Noam Toister - Bookaway Group | March 16, 2022

Acquiring multiple businesses as a startup has been quite a ride over the past nine months. Here are some of the learnings that Bookaway Group has taken from its experience. Read More

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