Social Media

News / Online

Rough guide to Japanese online travel - opportunities and challenges for international and domestic players

By Viewpoints | January 21, 2013

China often gets the most attention in Asia-Pacific (especially by those looking in from the West) because of its sheers size and the social evolution that has taken place there in recent years. Read More

News / Online

Turkish Airlines claims social media goal with Man U tie-up

By Linda Fox | January 18, 2013

Many of you will have seen the cute Turkish Airlines Legends of Board advertisement which has received more than 100 million views since being posted on YouTube in early December Read More

News / Online

Facebook announces new product called Graph Search - implications for travel

By Nick Vivion | January 15, 2013

Facebook co-founder and CEO Mark Zuckerberg ended reams of speculation this week and announced a new product called Graph Search. Read More

News / Online

KLM is at it again - combines the social graph, things-to-do and maps

By Kevin May | January 15, 2013

Dutch airline KLM continually gets the attention of its peers around the industry, more often than not for simply doing things online that are more than just selling flight tickets. Read More

News / Online

Top tech companies fail to shine in social media engagement stakes

By Linda Fox | January 14, 2013

The UK's fastest growing technology companies are not so speedy when it comes to engaging customers on social media according to a study Read More

News / Online

Hello, Social Media Butler - a $47,000 hotel assistant to help share Barack Obama inauguration

By Kevin May | January 14, 2013

In what would normally be filed under "More money than sense", one US hotel has created an eye-watering deal costing $47,000 which includes a Social Media Butler. Read More

News / Online

American Express cuts deep in travel as digital revolution bites

By Linda Fox | January 11, 2013

Online servicing is now the preferred channel for many American Express corporate customers as the company reveals sweeping international job cuts as part of the shift Read More

News / Online

WAYN wants to be the social travel comeback kid in 2013

By Linda Fox | January 7, 2013

Travel social network WAYN has been doing some soul-searching in recent months, chiefly: "How do you exist in the world of Facebook?" Read More

News / Online

Lonely Planet closure of Thorn Tree triggered by letter to acting BBC director-general

By Kevin May | January 5, 2013

As Lonely Planet begins the process of reopening parts of its Thorn Tree forum over the coming month, details are beginning to emerge as to the circumstances surrounding its original closure. Read More

News / Online

Passive no more: All hail the rise of the analytical consumer [INFOGRAPHIC]

By Nick Vivion | January 4, 2013

IBM has released an interesting report detailing the evolution of the consumer as an informed and analytical agent rather than simply a passive entity looking to be chauffeured along the zipping... Read More

News / Online

Actions speak louder than tweets - a change in thinking from airlines with Twitter

By Kevin May | January 2, 2013

Buried at the end of a promotional video for Dutch airline KLM just before Christmas was the following slogan: Read More

News / Online

Lonely Planet forced to shut Thorn Tree forum over inappropriate content

By Kevin May | January 2, 2013

Lonely Planet has temporarily closed its well-known Thorn Tree community pages after bosses discovered some discussions breached editorial guidelines. Read More