Results for "chatbots"

News / Technology

I almost deleted the email—the travel industry can't afford to

By Timothy O'Neil-Dunne - T2 Impact | May 19, 2026

Timothy O'Neil-Dunne, principal of tech consultancy T2Impact, explains what suppliers, OTAs and... Read More

News / Technology

Google's new Hangouts Chat launches with Kayak chatbot

By Mitra Sorrells | March 1, 2018

Google has released Hangouts Chat – a collaboration tool widely called Google’s competitor to Slack –... Read More

News / Distribution

Emirates Vacations digs into intent using chatbot ads

By Linda Fox | February 27, 2018

Emirates Vacations has partnered with Wayblazer for the launch of a AI-powered chatbot that... Read More

News / Technology

Consumers want chatbots to feel human, not look human

By Marisa Garcia | July 17, 2018

A new study by CapGemini finds that consumers are ready to embrace AI support, and that AI... Read More

News / Technology

How a ferry company thinks about AI trip planning

By Morgan Hines | June 26, 2025

Stena Line Travel and Retail Group CEO Jari Virtanen opens up about the company AI trip planning... Read More

News / Technology

Hotels face speed problem as video platforms reshape the booking journey

By Matthew Parsons | June 10, 2026

Hospitality leaders say legacy operating models are ill-equipped for an era of AI-powered discovery... Read More

Opinion / Technology

AI no longer a tool: It’s the new travel operating system

By Ami Goldenberg - Oversee | August 13, 2025

As travel companies rethink their tech infrastructure, AI is becoming the backbone of modern... Read More

Opinion / Technology

OTA moats against AI disruption may be shallower than they appear

By Christian Watts - Magpie | June 8, 2026

Christian Watts, founder and CEO of Magpie, argues that loyalty programs, unique inventory and... Read More

Opinion / Distribution

Always-on resilience: Why airlines must rethink disruption at scale

By Jitender Mohan - WNS | February 20, 2026

Jitender Mohan, business unit head of travel and leisure at WNS, discusses irregular operations in the... Read More

News / Technology

What now for chatbots in travel?

By Viewpoints | January 4, 2017

2016 was the year when chatbots emerged as a new interface for consumer interaction. NB: This is a... Read More

First Previous

Next Last

The untapped value of high-intent travel traffic

The agentic traveler: Is travel ready for AI booking demand?

Human-in-the-loop servicing shouldn’t be the end goal for travel

How hotel leaders can invest with confidence

The hotel AI readiness guide

Why payment infrastructure will shape the future of travel commerce

Report: Travelers want AI personalization, not unchecked autonomy

How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel