Results for "chatbots"

News / Distribution

Hotel booking ‘front door’ is changing with AI

By Morgan Hines | December 5, 2025

Industry stakeholders believe that suppliers will benefit with AI becoming a ‘front door’ for hotel... Read More

News / Startups

AI travel software provider Maya raises €1M

By Morgan Hines | February 27, 2025

The funding, which included investors such as Lighthouse, will be used to fuel global growth and... Read More

Interview / Startups

Startup Stage: Altitude AI wants to modernize unmanaged business travel

By Cathy Walsh | May 4, 2026

The startup is building an AI-powered business travel platform designed to help companies without... Read More

News / Technology

OpenAI chairman shares vision on travel’s AI future

By Morgan Hines | September 19, 2025

Bret Taylor, chairman of the board for OpenAI and co-founder of AI startup Sierra, discussed how he... Read More

SITA baggage tracking Aeromexico chatbot

News / Technology

Aeromexico enables automated baggage tracking via chatbot

By Mitra Sorrells | March 12, 2019

Aeromexico is the first airline to integrate SITA’s artificial intelligence-powered baggage... Read More

News / Technology

Is technology improving airline customer service?

By Mark Frary | November 13, 2024

The need for technology in customer service is on the rise after the pandemic, but for now hybrid... Read More

From Our Partners / Online

Combining travel and tradition: Trip.Biz forging a new path for TMCs

By Mark Frary | June 16, 2026

Trip.Biz CEO Dr. Tao Song discusses how technology, AI and high-touch service are reshaping TMCs as... Read More

News / Technology

Lufthansa's AI assistant Swifty integrated into LINE messenger

By Morgan Hines | February 6, 2025

Lufthansa Group customers in Japan will be able to book flights on select airlines in the LINE... Read More

News / Technology

As Phocuswright Europe kicks off, travel experts weigh in on the AI buzz

By PhocusWire | June 11, 2024

When 500 travel insiders gather, you don’t need a chatbot to predict lots of conversation about... Read More

News / Technology

How MCP could reshape travel

By Mark Frary | November 5, 2025

Implementing model context protocol (MCP) could improve customer experience and save travel companies... Read More

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How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel

Why hotel AI needs more than generic answers

Why traveler loyalty depends on what happens when things go wrong

Partner marketing in travel: Say goodbye to the last-click legacy

The silent booking signal: How bed bug safety reshapes hotel choice

Strengthening agency relationships through smarter commission payments

Travel’s payment complexity is pushing innovation forward

Supercharging travel: 10 Trends that will shape the industry over the next decade