Results for "chatbots"

News / Technology

How airline customer experience will take off with artificial intelligence

By Puneet Mehta - Netomi | December 11, 2019

Netomi CEO Puneet Mehta says 2020 will be a pivotal year for use of artificial intelligence in the... Read More

News / Technology

Emotional breakdown - how Air Canada uses AI to improve customer relationships

By Marisa Garcia | November 27, 2017

Air Canada has lately been making bold leaps forward on mobile and artificial intelligence with... Read More

News / Technology

Business travellers on apps and other hotel technology

By Linda Fox | September 7, 2016

GBTA Foundation has quizzed US corporate travellers on the hotel technology they use when staying away... Read More

Opinion / Technology

How AI can save airline customer service teams in times of crisis

By Puneet Mehta - Netomi | April 20, 2020

As airlines deal with high volumes of customer service requests due to the coronavirus, artificial... Read More

Opinion / Distribution

Everything hotels need to know about calculating direct sales

By Cesar Lopez - Mirai | July 3, 2018

Would you go on a diet without knowing or controlling your weight and without using scales? Then why,... Read More

News / Technology

Tech expands its reach into all aspects of hospitality

By PhocusWire | February 28, 2018

Hospitality is the heartbeat of travel and tourism, with technology dictating the rhythms. The... Read More

From Our Partners / Online

Trust, confidence and responsiveness - a checklist for travel brands

By Salesforce | November 30, 2020

Airlines, cruise companies and hotels scrambled to transform their business strategies and address... Read More

News / Technology

Skyscanner's take on the future of distribution

By Martin Cowen | March 22, 2017

Skyscanner believes that the lines between direct and indirect distribution are blurring and is... Read More

News / Online

What's on the minds of 600+ travel marketers? Personalization - and Facebook

By Jill Menze | February 21, 2019

Sojern's massive survey of more of travel marketers identifies key challenges and priorities for... Read More

News / Technology

Can Lufthansa bring a smile to passengers via digital personalisation?

By Linda Fox | January 11, 2017

Lufthansa has been developing a number of prototypes aimed at improving the customer experience at the... Read More

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The untapped value of high-intent travel traffic

The agentic traveler: Is travel ready for AI booking demand?

Human-in-the-loop servicing shouldn’t be the end goal for travel

How hotel leaders can invest with confidence

The hotel AI readiness guide

Why payment infrastructure will shape the future of travel commerce

Report: Travelers want AI personalization, not unchecked autonomy

How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel