Results for "chatbots"

News / Technology

Can Lufthansa bring a smile to passengers via digital personalisation?

By Linda Fox | January 11, 2017

Lufthansa has been developing a number of prototypes aimed at improving the customer experience at the... Read More

News / Technology

Lola, not just any old business bot

By Pamela Whitby | October 10, 2017

Lola, the AI-human powered app and brainchild of former Kayak co-founder Paul English, has pivoted to... Read More

News / Technology

A review of 2018, a preview for what's next: Voice technology

By Mitra Sorrells | December 12, 2018

To provide a look ahead on this topic, Say It Now CEO Charlie Cadbury offers his take on the top five... Read More

News / Distribution

Advito Forecast spotlights hot technologies, warns on hotel practices

By Michele McDonald | September 14, 2017

Two technologies – NDC and artificial intelligence -- will play significant roles in shaping the... Read More

News / Technology

App use study casts shadow over Facebook Messenger

By Martin Cowen | July 8, 2016

A global report from SimilarWeb, looking at the amount of time people spend on messaging apps, is a... Read More

News / Technology

Artificial intelligence is everywhere - and it's only the beginning

By Viewpoints | December 20, 2017

This is a viewpoint from Alex Kaluzny, Chief Technology Officer at Egencia. Judging from the GBTA/VDR... Read More

From Our Partners / Technology

Keep an eye out for these 5 business travel trends in 2020 and beyond

By Travelstop | February 4, 2020

Now is a good time to look ahead and see what’s in store for the business travel sector in 2020 and... Read More

News / Distribution

Data scientists, propensity engines and super-personalisation

By Martin Cowen | May 26, 2017

OpenJaw Technology has moved its t-Retail platform to Amazon AWS and introduced a range of new... Read More

News / Technology

Egencia, Yapta, Traxo and more product news from GBTA

By Mitra Sorrells | August 15, 2018

The Global Business Travel Association’s annual convention wraps up today at the San Diego Convention... Read More

Interview / Distribution

In The Big Chair - Kieron Branagan of OpenJaw Technologies

By Linda Fox | July 25, 2018

Founded in Dublin in 2002, OpenJaw Technologies helps travel companies become retailers. In 2016, the... Read More

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How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel

Why hotel AI needs more than generic answers

Why traveler loyalty depends on what happens when things go wrong

Partner marketing in travel: Say goodbye to the last-click legacy

The silent booking signal: How bed bug safety reshapes hotel choice

Strengthening agency relationships through smarter commission payments

Travel’s payment complexity is pushing innovation forward

Supercharging travel: 10 Trends that will shape the industry over the next decade