Results for "chatbots"

Opinion / Technology

No, guests do not require human-provided services in hospitality

By Max Starkov - hospitality consultant and strategist | January 4, 2022

Max Starkov makes a case that in five years, hotels will operate with about 50% of the staff they had... Read More

News / Technology

How digital assistants are transforming the travel experience

By Bernadette Giacomazzo | November 15, 2017

In this brave new world of digital assistants, ixigo’s TARA looks to the future of AI and the travel... Read More

Interview / Distribution

In The Big Chair - Deep Kalra of MakeMyTrip

By Mitra Sorrells | September 25, 2018

Deep Kalra founded MakeMyTrip in 2000 in the United States to help the country’s Indian community... Read More

News / Distribution

Bd4travel talks about personalisation, adopting test and learn and traveller intent

By Linda Fox | March 21, 2018

This is the continuation of a series of articles spun out of tnoozLIVE@TTE, recorded live at the TTE... Read More

News / Technology

Hotels share ideas to meet the hi-tech and demanding guest

By Kevin May | March 1, 2018

Hoteliers may fear the continued automation and digitisation of the sector but are accepting that they... Read More

News / Online

Ixigo claims Indian chat bot first

By Kevin May | July 25, 2016

The Year of the Chat Bot shows no sign of easing up, with Ixigo creating what it says is the first... Read More

News / Technology

Travel management cos must embrace high-tech while maintaining high-touch services

By Mitra Sorrells | February 22, 2018

The role of travel management companies is evolving, driven by the rise of new technology and the... Read More

From Our Partners / Distribution

COVID-19 and its impact on the customer journey for online travel agencies

By Robert Brown - Travelport | November 18, 2020

To help OTAs overcome challenges from the pandemic, Travelport has launched a new report detailing... Read More

News / Technology

Hotel tech in 2018: Tools and technologies to remove friction and deliver value

By Arthur Chapin - Expedia | January 18, 2018

Simply keeping up with the expectations of tech-savvy consumers is no longer an option. Exceeding... Read More

From Our Partners / Distribution

Getting personal – how airlines evolve pricing strategies to emulate the e‐commerce world

By Harald Eisenaecher - Infare | November 27, 2019

As competitor airfares change often, airlines need to constantly monitor those fluctuations and... Read More

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How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel

Why hotel AI needs more than generic answers

Why traveler loyalty depends on what happens when things go wrong

Partner marketing in travel: Say goodbye to the last-click legacy

The silent booking signal: How bed bug safety reshapes hotel choice

Strengthening agency relationships through smarter commission payments

Travel’s payment complexity is pushing innovation forward

Supercharging travel: 10 Trends that will shape the industry over the next decade