Results for "chatbots"

Opinion / Technology

My Method... How MacDonald Hotels reaped revenue from chatbot integration

By Tiago Araujo - Hijiffy | July 8, 2022

MacDonald Hotels integration of HiJiffy saw an 80% customer satisfaction rating and a boost in... Read More

News / Technology

Travel chatbot provider Mindsay acquired by automation specialist Laiye

By Mitra Sorrells | April 14, 2022

Mindsay's AI-powered chat solutions are used by hotels, airlines, airports, OTAs and rail companies to... Read More

News / Technology

Tripadvisor, Viator expand AI partnerships with Claude, Alexa+

By Morgan Hines | April 23, 2026

Tripadvisor and Viator are expanding their AI efforts to support travel planning in Claude and Alexa+.... Read More

Opinion / Technology

Why the hotel chatbot is a must-have for data collection

By Elitza Stoilova - Umni | August 15, 2022

With the disappearance of third-party cookies, hotel website chatbots will be critical to the... Read More

News / Technology

PhocusWire's weekly travel tech news briefs: Airbnb, Datalex, SITA and more...

By PhocusWire | February 13, 2026

Keep up with all the latest people, partner and product news from around the global travel industry.... Read More

News / Finance

Travel community reacts as ex-Sonder CEO raises $6M for Odessia

By Morgan Hines | June 11, 2026

Some travel industry players were congratulatory, others poked holes in Odessia's model.... Read More

News / Technology

New developer challenge offers resort stays, API credits for AI travel agents that can actually book

By PhocusWire | May 28, 2026

RouteStack’s 21-day Build Challenge gives developers access to travel inventory, checkout and payouts... Read More

News / Technology

Business travel buyers look to AI for help managing disruption

By Cathy Walsh | June 23, 2026

Separate surveys from Business Travel Show Europe and TravelTech Show highlight growing investment in... Read More

News / Technology

AI's success in travel hinges on human involvement

By Morgan Hines | July 22, 2026

Behavioral science plays into how travelers and travel company teams take to AI, and a human touch is... Read More

News / Technology

How Destination Toronto developed its AI assistant 6ix

By Linda Fox | April 8, 2025

Destination Toronto unveiled its AI chatbot 6ix last year, and through the initiative, the DMO is... Read More

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How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel

Why hotel AI needs more than generic answers

Why traveler loyalty depends on what happens when things go wrong

Partner marketing in travel: Say goodbye to the last-click legacy

The silent booking signal: How bed bug safety reshapes hotel choice

Strengthening agency relationships through smarter commission payments

Travel’s payment complexity is pushing innovation forward

Supercharging travel: 10 Trends that will shape the industry over the next decade