Results for "chatbots"

News

For any travel query, Facebook Messenger thinks there's a bot for that

By Sean O'Neil | April 12, 2016

Today at Facebook's annual global developer conference in San Francisco, the company gave outside... Read More

News / Distribution

How AI is helping airline customer service reps get closer to customers

By Viewpoints | June 29, 2018

This is a viewpoint from Mikhail Naumov, co-founder and president of DigitalGenius. It’s no secret... Read More

News / Technology

Bots lack the consistency users expect

By Viewpoints | July 14, 2016

Recently, there has been a mania for chatbots in the ecommerce world and, as you would expect, the... Read More

News / Technology

American Express swoops on chat-based assistant Mezi

By Linda Fox | January 31, 2018

American Express has acquired chat-based travel assistant Mezi with terms of the deal undisclosed.... Read More

News / Distribution

Personalization is about much more than recommendations

By Viewpoints | September 20, 2017

This is a viewpoint from Yaniv Reznik, CPO & SVP Customer Success at Nanorep by LogMeIn. When booking... Read More

News / Technology

Airport and airline technology chiefs look to AI to enhance customer service

By Marisa Garcia | September 6, 2017

SITA’s 2017 Air Transport IT Trends Insights Report shows that airlines and airports are increasingly... Read More

News / Online

ChatGPT, travel data, OTAs: PhocusWire’s top opinion stories of 2023

By PhocusWire | December 13, 2023

This year's popular op-eds were heavy on AI and also covered TikTok and Instagram influencers and the... Read More

News

How integrating AI in hospitality impacts operational dynamics

By Viewpoints | July 26, 2018

This is a viewpoint from Mitul Makadia, founder of Maruti Techlabs. Over the past couple of years,... Read More

Opinion / Technology

What a trip: How DMOs can leverage the power of AI

By Amrita Gurney - CrowdRiff | September 30, 2019

Artificial intelligence can help destination marketers deliver a more personalized experience to... Read More

News / Startups

Startups join forces to create digital services platform for rental accommodation and hotels

By Linda Fox | June 3, 2020

SmartDigitalPlug was created by six startups to help small hotels and rental properties to digitize... Read More

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The untapped value of high-intent travel traffic

The agentic traveler: Is travel ready for AI booking demand?

Human-in-the-loop servicing shouldn’t be the end goal for travel

How hotel leaders can invest with confidence

The hotel AI readiness guide

Why payment infrastructure will shape the future of travel commerce

Report: Travelers want AI personalization, not unchecked autonomy

How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel