Results for "chatbots"

News / Technology

A hotel view on why the industry is gravitating towards messaging

By Kerry Medina | November 7, 2017

When Two Roads Hospitality was born from last year’s merger of Commune Hotels & Resorts and... Read More

News / Technology

Jumia upgrades its social customer service with Salesforce for Messenger

By Martin Cowen | July 20, 2017

African OTA Jumia Travel claims to be first business in the region to integrate Facebook Messenger... Read More

From Our Partners / Technology

Airlines are struggling with the transition to one-on-one customer messaging

By Sponsored Content | April 26, 2017

One year ago at its F8 Conference, Facebook announced that it was opening its Messenger platform,... Read More

From Our Partners / Technology

Eurostar's head of digital keeps tech in synch with business aims

By Sponsored Content | September 14, 2017

This is a viewpoint from Pamela Whitby, editor at Eye For Travel.. There is plenty of hype around... Read More

From Our Partners / Technology

The truth about AI, NLP and ML - human involvement is mandatory

By Sponsored Content | March 27, 2018

This is a viewpoint from Mike Slone, chief experience officer for Travelaer.. The technology... Read More

News / Technology

Airlines brace for summer chaos as wider tech issues remain

By Linda Fox | April 11, 2023

Schiphol Airport is capping its passenger numbers at 66,000 per day in May while Lufthansa said in... Read More

Interview / Technology

In The Big Chair – Noreen Henry of WayBlazer

By Mitra Sorrells | April 12, 2018

Hotel brands, travel tech providers, airline vacation packaging groups and others use Wayblazer’s... Read More

News / Online

Following setback in Q2, Yatra sees growth in July, August

By Mitra Sorrells | August 19, 2021

Yatra's adjusted revenue dropped nearly 50% and its total gross bookings dropped more than 71% in the... Read More

News / Technology

TripAdvisor enters Facebook messaging, activity and restaurant bookings just a bot away

By Kevin May | March 16, 2017

TripAdvisor is dipping its toes in the chatbot and Facebook Messenger waters this week, launching a... Read More

News / Technology

Spafax hackathon finds new airline use-cases for AI

By Marisa Garcia | June 25, 2018

The first hackathon from airline entertainment curator Spafax saw developers explore use-cases for... Read More

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The untapped value of high-intent travel traffic

The agentic traveler: Is travel ready for AI booking demand?

Human-in-the-loop servicing shouldn’t be the end goal for travel

How hotel leaders can invest with confidence

The hotel AI readiness guide

Why payment infrastructure will shape the future of travel commerce

Report: Travelers want AI personalization, not unchecked autonomy

How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel