Results for "chatbots"

News / Technology

Qantas pushes concierge bot out after home market trials

By Marisa Garcia | July 6, 2017

Qantas has launched its Concierge bot service in North America, UK and Hong Kong, after successful... Read More

News / Technology

A hotel view on why the industry is gravitating towards messaging

By Kerry Medina | November 7, 2017

When Two Roads Hospitality was born from last year’s merger of Commune Hotels & Resorts and... Read More

News / Technology

Jumia upgrades its social customer service with Salesforce for Messenger

By Martin Cowen | July 20, 2017

African OTA Jumia Travel claims to be first business in the region to integrate Facebook Messenger... Read More

From Our Partners / Technology

Airlines are struggling with the transition to one-on-one customer messaging

By Sponsored Content | April 26, 2017

One year ago at its F8 Conference, Facebook announced that it was opening its Messenger platform,... Read More

News / Technology

Airlines brace for summer chaos as wider tech issues remain

By Linda Fox | April 11, 2023

Schiphol Airport is capping its passenger numbers at 66,000 per day in May while Lufthansa said in... Read More

From Our Partners / Technology

The truth about AI, NLP and ML - human involvement is mandatory

By Sponsored Content | March 27, 2018

This is a viewpoint from Mike Slone, chief experience officer for Travelaer.. The technology... Read More

From Our Partners / Technology

Eurostar's head of digital keeps tech in synch with business aims

By Sponsored Content | September 14, 2017

This is a viewpoint from Pamela Whitby, editor at Eye For Travel.. There is plenty of hype around... Read More

News / Online

Following setback in Q2, Yatra sees growth in July, August

By Mitra Sorrells | August 19, 2021

Yatra's adjusted revenue dropped nearly 50% and its total gross bookings dropped more than 71% in the... Read More

Interview / Technology

In The Big Chair – Noreen Henry of WayBlazer

By Mitra Sorrells | April 12, 2018

Hotel brands, travel tech providers, airline vacation packaging groups and others use Wayblazer’s... Read More

News / Technology

Spafax hackathon finds new airline use-cases for AI

By Marisa Garcia | June 25, 2018

The first hackathon from airline entertainment curator Spafax saw developers explore use-cases for... Read More

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How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel

Why hotel AI needs more than generic answers

Why traveler loyalty depends on what happens when things go wrong

Partner marketing in travel: Say goodbye to the last-click legacy

The silent booking signal: How bed bug safety reshapes hotel choice

Strengthening agency relationships through smarter commission payments

Travel’s payment complexity is pushing innovation forward

Supercharging travel: 10 Trends that will shape the industry over the next decade