Results for "chatbots"

News / Startups

Where are they now? Catching up with the Hot 25 Travel Startups for 2020

By Mileva Sapic | October 7, 2024

AllFly, Mize, Questo, Magpie and FutureStay update PhocusWire on what they've been up to since they... Read More

News / Startups

FCM Travel Solutions invests in business travel startup Shep

By Jill Menze | January 7, 2020

Shep, one of PhocusWire's Hot 25 Startups for 2019, will lend its browser extension technology to FCM... Read More

News / Online

PhocusWire's hot topics in travel for 2023

By PhocusWire | December 21, 2023

Here are PhocusWire's selections for six “hot topics” that dominated the travel industry in 2023, and... Read More

News / Technology

AI check-in: MakeMyTrip sees conversion boost from AI implementations

By Morgan Hines | February 22, 2024

MakeMyTrip group chief technology officer Sanjay Mohan discusses what the company is learning - and... Read More

Opinion / Technology

Sentiment versus sentient: Taking conversational AI further in travel

By Madhusudan Mathihalli - Passage AI | December 12, 2018

Artificial intelligence applications that are currently being used in the travel and hospitality... Read More

Notated News / Technology

GetYourGuide, Air Serbia and more news briefs today...

By PhocusWire | January 3, 2018

In our latest wrap-up of news in brief: ARC partners with GetYourGuide... Verteil Technologies'... Read More

News / Online

Review analysis reveals decline in hotel guest satisfaction

By Kathryn Walson | November 29, 2022

Hotels included in the report range from three to five stars and represent five major regions: Asia... Read More

News / Technology

How AI can be used to enhance loyalty programs

By Mitra Sorrells | April 6, 2018

Since the Cosmopolitan at Las Vegas introduced it’s virtual concierge chatbot in January 2017, more... Read More

Interview / Online

In The Big Chair - Werner Georg Kunz-Cho of Fareportal

By Linda Fox | February 10, 2022

With an earlier career in aviation (Swiss, Lufthansa and CityBird) and other travel intermediaries,... Read More

Opinion / Technology

Automation, innovation, ChatGPT: The future for travel agents

By Michele Fitzpatrick – Eviivo | September 1, 2023

Travel agents of all types are using automation and other tech innovations to transform how they work... Read More

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How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel

Why hotel AI needs more than generic answers

Why traveler loyalty depends on what happens when things go wrong

Partner marketing in travel: Say goodbye to the last-click legacy

The silent booking signal: How bed bug safety reshapes hotel choice

Strengthening agency relationships through smarter commission payments

Travel’s payment complexity is pushing innovation forward

Supercharging travel: 10 Trends that will shape the industry over the next decade