Results for "chatbots"

News / Online

How TMCs are blending automation with human support

By Kathryn Walson | January 3, 2023

Executives from CWT and Flight Centre Travel Group discuss challenges facing the business travel... Read More

Opinion / Online

Is the multi-day tour industry ready for digital transformation?

By Ragnar Fjolnisson - Kaptio | August 23, 2024

Ragnar Fjölnisson, founder of Kaptio, writes that by fully embracing digital transformation, multi-day... Read More

News / Technology

Amadeus touts human-tech hybrid for travel's future

By Linda Fox | July 1, 2020

Amadeus says AI is playing an increasing role in travel distribution, but the need for humans remains.... Read More

News / Distribution

EaseMyTrip brings flight bookings to WhatsApp

By Linda Fox | January 28, 2020

Communications platforms such as WhatsApp are mostly used for customer service in travel but... Read More

News / Technology

Yatra launches Facebook Messenger bot

By Martin Cowen | July 4, 2016

Yatra has launched what it claims is the first Facebook Messenger chatbot in the Indian online travel... Read More

News / Technology

The rise of AI: Redefining property management systems for a digital age

By Morgan Hines | March 21, 2024

Some experts see generative AI leading to big changes in property management systems. Will this... Read More

News / Online

Top Travel Industry Predictions for 2024

By Morgan Hines | January 2, 2024

Leaders from across the travel industry share their thoughts on what the industry should be watching... Read More

Interview / Online

CEO Spotlight: Ethan Lin of Klook

By Linda Fox | November 1, 2024

Ethan Lin of Klook and co-founders Eric Gnock Fah and Bernie Xiong launched tours and activities... Read More

News / Technology

Lufthansa brings Mildred to the chat table

By Linda Fox | November 11, 2016

Lufthansa is the latest to join the chatbot rush with its Mildred assistant on Facebook Messenger. The... Read More

News / Technology

Fixing the digital trust issue in ChatGPT for travel

By Mitra Sorrells | April 27, 2023

Experts in the field of decentralized identity say verifiable credentials combined with a... Read More

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How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel

Why hotel AI needs more than generic answers

Why traveler loyalty depends on what happens when things go wrong

Partner marketing in travel: Say goodbye to the last-click legacy

The silent booking signal: How bed bug safety reshapes hotel choice

Strengthening agency relationships through smarter commission payments

Travel’s payment complexity is pushing innovation forward

Supercharging travel: 10 Trends that will shape the industry over the next decade