Results for "chatbots"

Interview / Startups

STARTUP STAGE: Saba Hospitality builds tools to maximize guest and hotel staff engagement

By Mitra Sorrells | August 12, 2019

Saba Hospitality is building solutions for the hospitality industry using artificial... Read More

News / Online

Expedia Group adds Mastercard to growing B2B lineup

By Kathryn Walson | May 9, 2023

Financial institutions that issue Mastercard-brand credit cards can enable their cardholders to redeem... Read More

News / Technology

HomeToGo updates on AI developments, M&A strategy

By Linda Fox | December 12, 2023

HomeToGo has laid out how it plans to integrate further AI initiatives in 2024 as well as make more... Read More

News / Technology

Research Spotlight: Are bots the future of brick and mortar?

By Jill Menze | August 14, 2019

A new report from Phocuswright examines how several chatbot startups found a way to turn bot... Read More

Interview / Startups

VIDEO: Mindsay - Summit pitch Phocuswright Conference 2019

By PhocusWire | December 17, 2019

This leader in conversational AI for the travel industry builds AI-powered chatbots for major travel... Read More

News / Online

How Chinese OTAs turned around 3 years of COVID isolation

By Gary Bowerman - Phocuswright | July 24, 2023

Phocuswright analyst Gary Bowerman explores the strategies Chinese OTAs have taken to remain... Read More

Opinion / Technology

Travel's journey through the generative AI platform shift

By Mario Gavira | January 16, 2024

Mario Gavira discusses whether we're in the midst of a pivotal moment that will see the rise of a new... Read More

News / Online

The shifting loyalty landscape in travel

By Marisa Garcia | February 4, 2025

Established travel companies and startups are taking a fresh look at what drives loyalty as behavior... Read More

From Our Partners / Technology

Artificial intelligence and the future of travel retailing

By Michelle Bruno | November 7, 2022

Airlines must rethink how they compete for previously loyal travelers, and AI and ML can help them... Read More

Interview / Startups

STARTUP STAGE: ZentrumHub's AI-based hotel booking engine

By Morgan Hines | December 8, 2023

Zentrumhub is an AI-powered hotel booking platform that is B2B, B2C and meta-ready and provides an... Read More

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How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel

Why hotel AI needs more than generic answers

Why traveler loyalty depends on what happens when things go wrong

Partner marketing in travel: Say goodbye to the last-click legacy

The silent booking signal: How bed bug safety reshapes hotel choice

Strengthening agency relationships through smarter commission payments

Travel’s payment complexity is pushing innovation forward

Supercharging travel: 10 Trends that will shape the industry over the next decade