Results for "chatbots"

News / Technology

Flight Centre Travel Group creates global “AI Center of Excellence”

By Mitra Sorrells | December 11, 2023

FCTG said the new division will focus on promoting, adopting and integrating AI into the company’s... Read More

News / Technology

AI Insights: Generative AI to enhance the guest booking and stay experience

By PhocusWire | September 19, 2023

The Ascott's Tan Bee Leng answers our questions about the areas the hotel and serviced apartment... Read More

News / Technology

From dirty data to performing miracles - hotel approaches to AI

By Linda Fox | May 5, 2025

Executives from Choice Hotels, Ennismore and Revinate shared tips on how to effectively use AI—and how... Read More

News / Technology

Phocuswright research explores travelers’ comfort using GenAI

By Phocuswright Research | January 29, 2024

Since ChatGPT debuted in late 2022, the travel industry has been exploring how best to use it – and... Read More

News / Technology

AI Insights: Generative AI for corporate travel service and communications

By PhocusWire | July 18, 2023

Flight Centre Travel Group’s chief experience officer John Morhous answers our questions about how the... Read More

News / Technology

Generative AI platform personalization: At what cost?

By Matthew Parsons | August 20, 2025

Travel companies have been striving to obtain specific, personalized data for many years. Are the AI... Read More

News / Technology

What will ChatGPT mean for the travel industry?

By Mitra Sorrells | January 12, 2023

Industry leaders from Booking.com, Expedia Group, Hopper and more weigh in on the topic of what... Read More

News / Technology

How travel businesses choose the right AI model

By Mark Frary | April 14, 2025

The world of AI is expanding rapidly, creating both solutions and concerns for travel companies.... Read More

News / Technology

How cloud services help expand Amazon’s role in travel

By Derek Catron | August 22, 2023

Massimo Morin, Amazon Web Services’ global head of travel, shares insights into how AI and other new... Read More

News / Technology

Google’s Vowinkel on the power of generative AI for travel marketers

By Mitra Sorrells | December 12, 2023

While artificial intelligence and machine learning have been integral to Google’s offerings for years,... Read More

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How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel

Why hotel AI needs more than generic answers

Why traveler loyalty depends on what happens when things go wrong

Partner marketing in travel: Say goodbye to the last-click legacy

The silent booking signal: How bed bug safety reshapes hotel choice

Strengthening agency relationships through smarter commission payments

Travel’s payment complexity is pushing innovation forward

Supercharging travel: 10 Trends that will shape the industry over the next decade