PhocusWire News

Future-Proofing Travel: Stephanie Jones of National Blacks in Travel & Tourism Collaborative
News / Online
Future-Proofing Travel: Stephanie Jones of National Blacks in Travel & Tourism Collaborative
By PhocusWire | April 2, 2021
Our guest for this episode of Future-Proofing Travel is Stephanie Jones, founder and CEO of the... Read More
VIDEO: Reaping the emotional and financial value of airline loyalty
News / Distribution
VIDEO: Reaping the emotional and financial value of airline loyalty
By PhocusWire | April 1, 2021
Mark Ross-Smith discusses the evolution to lifestyle programs from airlines and the drive toward... Read More
How I Got Here, episode 58 - Rami Zeidan of Life House
Interview / Distribution
How I Got Here, episode 58 - Rami Zeidan of Life House
By PhocusWire | April 1, 2021
After working in the finance and real estate worlds for the early part of his career, Rami Zeidan... Read More
VIDEO: Tripadvisor on its big push to subscriptions and loyalty
News / Online
VIDEO: Tripadvisor on its big push to subscriptions and loyalty
By PhocusWire | March 30, 2021
Speaking during PhocusWire Pulse: Loyalty For The Long Haul, chief experience officer Lindsay Nelson... Read More
VIDEO: The “not stupid” way to achieve loyalty in hospitality
News / Online
VIDEO: The “not stupid” way to achieve loyalty in hospitality
By PhocusWire | March 29, 2021
Speaking during PhocusWire’s Pulse: Loyalty For The Long Haul event, CitizenM’s Lennert de Jong says... Read More
Sounding Off: The truest test of a travel brand? Disruption
Interview / Technology
Sounding Off: The truest test of a travel brand? Disruption
By PhocusWire | March 26, 2021
This will be found in a combination of honesty, the speed with which a brand makes good on refunds,... Read More
VIDEO: How one airline is rethinking every element of customer loyalty
News / Online
VIDEO: How one airline is rethinking every element of customer loyalty
By PhocusWire | March 26, 2021
AirAsia has shifted its loyalty strategy from providing passenger services to being a one-stop-shop... Read More
VIDEO: Why loyalty programs are still relevant
News / Online
VIDEO: Why loyalty programs are still relevant
By PhocusWire | March 25, 2021
Phocuswright analyst Mark Blutstein has carried out a study into what consumers think about loyalty... Read More
PhocusWire Pulse: Loyalty For The Long Haul
News / Online
PhocusWire Pulse: Loyalty For The Long Haul
By PhocusWire | March 25, 2021
Our second PhocusWire Pulse concentrates on the world of loyalty and how the industry is evolving to... Read More
How I Got Here, episode 57 - Greg O'Hara of Certares
Interview / Technology
How I Got Here, episode 57 - Greg O'Hara of Certares
By PhocusWire | March 25, 2021
An astute and outspoken financial operator, O'Hara's influence in travel has grown considerably in... Read More
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Personal AI assistants could be re-shopping ‘landmine’ for hotels
October 28, 2026
Personal AI assistants could be re-shopping ‘landmine’ for hotels
Hotels and technology providers are now exploring the potential impact of re-shopping, where AI agents... Read More
BWH rebrands to WorldHotels, unifies loyalty programs, boosts digital offering
October 27, 2026
BWH rebrands to WorldHotels, unifies loyalty programs, boosts digital offering
The franchise hotel group’s website and mobile app have been rebuilt using the Adobe platform,... Read More