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The web and its connection to travel is now over two decades old, yet it continues to evolve at a pace that is enough to keep the major players in the industry on alert and inspire new business to make a move.

The internet is no longer just about websites  - and the last disruptive force: mobile  - but the addition of new digital marketing techniques, cutting-edge user interfaces, and functionality that brings brands and consumers closer than ever before.


The Amazon effect on travel customer service: Patience is no longer a virtue
The Amazon effect on travel customer service: Patience is no longer a virtue
By Ford Blakely - Zingle  | June 28, 2019
The old saying that patience is a virtue is no longer valid. Not in today’s world, where top brands... Read More
Opinion | Online
Flywire payment complexities tours and activities
Q&A: Payment complexities in the growing tours and activities sector
By Mitra Sorrells | June 28, 2019
Flywire's Colyn Smyth discusses some of the challenges related to payments in the tours and activities... Read More
News | Online
Huangbaoche brings in $50M for guided tour driver platform
Huangbaoche brings in $50M for guided tour driver platform
By Kevin May | June 27, 2019
The Series C round into the Beijing, China-based company comes just 15 months after another $50... Read More
News | Online
The Phocuswright Conference 2019 - speakers announced, secure a registration discount
The Phocuswright Conference 2019 - speakers announced, secure a registration discount
By PhocusWire | June 27, 2019
The boss of one of the online travel brands of the moment, OYO Rooms, makes a welcomes return to... Read More
News | Online
Booking.com CEO Gillian Tans moves aside, Glenn Fogel steps in
Booking.com CEO Gillian Tans moves aside, Glenn Fogel steps in
By Kevin May | June 26, 2019
The sudden change at the top of Booking.com, announced today, is effective immediately and ends a... Read More
News | Online
Getting out of the way of "innovation" in travel
Getting out of the way of "innovation" in travel
By Linda Fox | June 26, 2019
Amazon Web Services believes the travel industry is stuck in silos and an “old way of thinking about... Read More
News | Technology
tours-activities-panel-email
VIDEO: A maturing market for tours and activities
By Kevin May | June 26, 2019
Booking.com's entry into the tours and activities sector and TripAdvisor's likewise move... Read More
News | Online
Q&A: How an emerging market online travel agency facilitates payments - offline
Q&A: How an emerging market online travel agency facilitates payments - offline
By Jill Menze | June 26, 2019
One of Flymya's biggest hurdles is payments: Only 2% of the population has a credit or debit card,... Read More
Interview | Online
Airbnb rebrands top tier to Airbnb Luxe, adds dedicated concierge services
Airbnb rebrands top tier to Airbnb Luxe, adds dedicated concierge services
By Mitra Sorrells | June 25, 2019
Airbnb is renaming its luxury tier of properties as Airbnb Luxe and is providing a dedicated concierge... Read More
News | Online
mark-okerstrom-expedia-group-direct-bookings
Expedia CEO Mark Okerstrom: “War over the best booking experience is almost over”
By Jill Menze | June 25, 2019
Speaking at Expedia Group's first Research Summit, Mark Okerstrom said the next "vector of innovation"... Read More
News | Online
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From Our Partners
REPORT: The reality of modern airline retail - when the sky isn't the limit
March 26, 2019
REPORT: The reality of modern airline retail - when the sky isn't the limit
In this white paper, carried out in partnership with PROS, we look at the various stages of airlines... Read More
Ditching direct: It may be time to reconsider your GDS and OTA connections
March 4, 2019
Ditching direct: It may be time to reconsider your GDS and OTA connections
The cost and effort of maintaining a direct connect to the GDS may have been more than hotels had... Read More
Understanding how events affect demand and pricing for the car rental business
March 1, 2019
Understanding how events affect demand and pricing for the car rental business
A detailed study by RateGain’s data science lab probes into event scenarios to get insights that will... Read More