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PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

Reporter favourites of 2013 - Nick Vivion
News / Technology
Reporter favourites of 2013 - Nick Vivion
By Nick Vivion | December 27, 2013
The implications of new technologies in travel, the potential for Bitcoin and realising the Internet... Read More
Did anger at Justine Sacco racist tweet accomplish anything?
News / Online
Did anger at Justine Sacco racist tweet accomplish anything?
By PhocusWire | December 24, 2013
SOCIAL: So-called Twitter storms, when a company or individual makes a faux pas and the network goes... Read More
JetBlue hops on the holiday season bandwagon to surprise travellers
News / Online
JetBlue hops on the holiday season bandwagon to surprise travellers
By Karthick Prabu | December 24, 2013
[video_popup width="805" height="454" video_link="https://www.youtube.com/watch?v=Yf--r8TsCWo"... Read More
Why consumers may not like your travel images
News / Technology
Why consumers may not like your travel images
By Viewpoints | December 24, 2013
Visual content is taking over on some of the best marketing practices in almost every industry,... Read More
Cracking the delivery code for email marketing
News / Online
Cracking the delivery code for email marketing
By PhocusWire | December 24, 2013
MARKETING: There is always plenty of advice around for businesses to figure out how to get more people... Read More
Chinese write the most positive travel reviews (and use least number of words!)
News / Online
Chinese write the most positive travel reviews (and use least number of words!)
By Karthick Prabu | December 24, 2013
Two-thirds of hotel guest travel reviews are positive and English-speaking travellers are the... Read More
Holiday travel trends - searches, bookings and destinations [INFOGRAPHIC]
News / Online
Holiday travel trends - searches, bookings and destinations [INFOGRAPHIC]
By Karthick Prabu | December 23, 2013
Travel brands across the globe are slicing and dicing data about their holiday travel trends (we're... Read More
The state of destination marketing in 2013
News / Technology
The state of destination marketing in 2013
By Viewpoints | December 23, 2013
Heavily involved destination marketing, I attended over a dozen tourism conferences during 2013 on... Read More
Welcome to the borg - the future of telemarketing and customer service
News / Online
Welcome to the borg - the future of telemarketing and customer service
By PhocusWire | December 23, 2013
SYSTEMS: Behind the scenes at countless ecommerce brands is often a sizeable (sometimes huge)... Read More
Off Track Planet raises $500,000 to build travel discovery platform
News / Online
Off Track Planet raises $500,000 to build travel discovery platform
By Karthick Prabu | December 23, 2013
Off Track Planet, a travel guide service provider, has raised $500,000 in funding from Brandery... Read More
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Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
September 9, 2025
Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
 In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More
Get real: The power of combining AI with authentic intelligence
August 19, 2025
Get real: The power of combining AI with authentic intelligence
Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More
Changing traveler patterns, evolving customer needs drive demand for travel insurance
May 6, 2025
Changing traveler patterns, evolving customer needs drive demand for travel insurance
Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More