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PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

News / Online

Startup pitch: Engage helps agencies text chat with customers via their sites

By Sean O'Neil | March 17, 2016

Engage is a Seattle-based startup that helps companies, including travel agencies, generate more leads... Read More

News / Technology

What happens in Las Vegas is now virtual

By Linda Fox | March 17, 2016

Las Vegas is the latest travel company to let travellers have a taste of a destination or experience... Read More

News / Online

HomeAway may face a class action by owners over its new guest fee

By Sean O'Neil | March 16, 2016

A vacation rental property owner has filed a class action lawsuit against HomeAway over the online... Read More

News / Distribution

Google tips for better user experience on travel sites - see, think, do, care

By Linda Fox | March 16, 2016

Google has a simple framework to address what it says are two of the main mistakes with user... Read More

News / Technology

Hotels get heavy with general managers if guests have problems with wifi

By Kevin May | March 16, 2016

It's no big industry secret that most hotels are now (finally) taking the trend of providing guest... Read More

News / Online

HomeAway's new fee sparks some anger the company tries to quell

By Sean O'Neil | March 15, 2016

Dozens of owners of vacation rental properties have spoken out online against HomeAway's new fees,... Read More

News / Online

In-app travel search continues, Slack fans can now find flights

By Kevin May | March 15, 2016

WeChat and Facebook Messenger have been slowly integrating travel tools for a while, so it was only a... Read More

News / Distribution

How to optimize travel search results with an analytics framework

By Viewpoints | March 14, 2016

Recent news about Expedia’s Accelerator program for hotel listings has opinions swirling about the... Read More

News / Online

Airbnb to let neighbors report on bad hosts

By Sean O'Neil | March 14, 2016

Next month, Airbnb is going to enable neighbors to provide comments on nearby hosts, a company... Read More

News / Online

Cornell study analyzes TripAdvisor reviews to help hotel managers

By Sean O'Neil | March 11, 2016

Online reviews of hotels don't usually make for scintillating reading. But with the power to make or... Read More

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News / Finance

Ixigo acquires majority stake in Brevistay to expand hotel business

News / Technology

PhocusWire's travel tech news briefs: Airbnb, Yotel, IHG and more...

News / Online

Inside the Philippines’ most overlooked $36B digital market

News / Technology

Expedia Group chairman Barry Diller says AI won't replace humans

News / Technology

Architecture, pace, culture: Navigating travel's AI transition

September 9, 2025

Precision and predictability for travel marketing: Essential visitor intelligence to drive growth

In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More

August 19, 2025

Get real: The power of combining AI with authentic intelligence

Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More

May 6, 2025

Changing traveler patterns, evolving customer needs drive demand for travel insurance

Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More