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PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

Marriott direct booking drive has Millennial travellers at its heart
News / Distribution
Marriott direct booking drive has Millennial travellers at its heart
By Kevin May | July 1, 2016
Marriott says its controversial marketing campaign to encourage travellers to book direct is based on... Read More
What CMOs need to hear about chatbots
News / Technology
What CMOs need to hear about chatbots
By Viewpoints | July 1, 2016
They promise a convenient, one-to-one conversation with customers, but what are the considerations for... Read More
Momondo's DNA journey video goes viral
News / Online
Momondo's DNA journey video goes viral
By Martin Cowen | July 1, 2016
European metasearch site Momondo's "DNA Journey" has racked up 120 million views across all channels... Read More
How Booking.com dominates hotel bookings in two simple charts
News / Distribution
How Booking.com dominates hotel bookings in two simple charts
By Kevin May | June 30, 2016
The industry knows (and many get irritated by the fact) that Booking.com is the online travel giant of... Read More
Google: time for the travel industry to see through its do-no-evil mantra
News / Distribution
Google: time for the travel industry to see through its do-no-evil mantra
By Viewpoints | June 29, 2016
I believe that Google poses the biggest long-term threat to the profitability and growth of airlines,... Read More
Facebook shows no signs of relinquishing network-of-choice status for travellers
News / Online
Facebook shows no signs of relinquishing network-of-choice status for travellers
By Kevin May | June 29, 2016
It will take a huge effort to unseat Facebook as the main social network for travellers looking to... Read More
Working together is the new competition
From Our Partners / Distribution
Working together is the new competition
By Sponsored Content | June 28, 2016
Travel tech firms should welcome the open approach of the GDSs and concentrate their efforts on... Read More
Three approaches to pricing that improve hotel revenue strategy
From Our Partners / Distribution
Three approaches to pricing that improve hotel revenue strategy
By Sponsored Content | June 28, 2016
One of the most important decisions every hotel organization needs to make is establishing their... Read More
UK hotels reap benefits of virtuous cycle of online reviews
News / Online
UK hotels reap benefits of virtuous cycle of online reviews
By Kevin May | June 28, 2016
More evidence has emerged that online reviews, over time, can push the overall standards of a hotel up... Read More
Cinemagraphs move into travel marketing
News / Online
Cinemagraphs move into travel marketing
By Martin Cowen | June 24, 2016
A digital agency from Brighton, UK, has produced a marketing campaign for a chain of Indian Ocean... Read More
Sponsored Content
From Our Partners
Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
September 9, 2025
Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
 In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More
Get real: The power of combining AI with authentic intelligence
August 19, 2025
Get real: The power of combining AI with authentic intelligence
Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More
Changing traveler patterns, evolving customer needs drive demand for travel insurance
May 6, 2025
Changing traveler patterns, evolving customer needs drive demand for travel insurance
Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More