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PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

News / Technology

tnooz workshop replay – a hotelier’s guide to live chat with Triptease

By PhocusWire | November 28, 2017

Triptease and tnooz hosted a free, how-to workshop on live chat for the hotel industry. which took... Read More

News / Online

Thomas Cook talks up digital reboot with Expedia

By Kevin May | November 28, 2017

Thomas Cook has spent a long time trying to figure out what to do when it comes to providing online... Read More

News / Distribution

Travelport settles consumers' class action antitrust lawsuit against GDS companies

By Michele McDonald | November 27, 2017

Travelport reached a settlement agreement in an antitrust lawsuit charging the three western GDS... Read More

News / Online

Startup pitch: Swayy wants to help hotels manage influencers

By Linda Fox | November 27, 2017

Swayy wants to take the pain out of running influencer marketing campaigns, especially for independent... Read More

News / Technology

Emotional breakdown - how Air Canada uses AI to improve customer relationships

By Marisa Garcia | November 27, 2017

Air Canada has lately been making bold leaps forward on mobile and artificial intelligence with... Read More

News / Online

VIDEO: State of the digital travel world

By Kevin May | November 24, 2017

From the power of (some) online travel agencies, to who wins in the world of mobile travel services.... Read More

News / Technology

Exploring the future of guest services

By Marisa Garcia | November 24, 2017

Hilton has opened an Innovation Gallery - an incubator and showcase for development where the company... Read More

News / Online

VIDEO: Buying Skyscanner and Trip.com, targeting the world

By Kevin May | November 23, 2017

Let's be honest, Ctrip was very much seen in the West as a giant of the Chinese online travel scene,... Read More

News / Online

Airbnb takes aim at Marriott and other hotel chains

By Bernadette Giacomazzo | November 23, 2017

Airbnb is on the warpath - with a number of hotel chains receiving letters from the company this week.... Read More

News / Online

VIDEO: What the heck happened to online travel stocks?

By Kevin May | November 22, 2017

It was obvious to anyone who was there that the mood changed considerably about half way through the... Read More

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News / Finance

Ixigo acquires majority stake in Brevistay to expand hotel business

News / Technology

PhocusWire's travel tech news briefs: Airbnb, Yotel, IHG and more...

News / Online

Inside the Philippines’ most overlooked $36B digital market

News / Technology

Expedia Group chairman Barry Diller says AI won't replace humans

News / Technology

Architecture, pace, culture: Navigating travel's AI transition

September 9, 2025

Precision and predictability for travel marketing: Essential visitor intelligence to drive growth

In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More

August 19, 2025

Get real: The power of combining AI with authentic intelligence

Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More

May 6, 2025

Changing traveler patterns, evolving customer needs drive demand for travel insurance

Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More