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PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

Generational challenge: Expedia looks at US traveler trends across Boomers, Gen-X, Y and Z
News / Technology
Generational challenge: Expedia looks at US traveler trends across Boomers, Gen-X, Y and Z
By Marisa Garcia | January 15, 2018
Expedia has shared the results of a multi-generational travel study, conducted in partnership with The... Read More
Research Spotlight: Airbnb looking back and forward
News / Online
Research Spotlight: Airbnb looking back and forward
By PhocusWire | January 12, 2018
Close to a decade since its foundation and $4.4 billion in funding later, Airbnb is one of... Read More
Airlines social media Facebook Twitter
News / Online
Mixed results as airlines tackle social media-led customer service
By Mitra Sorrells | January 12, 2018
As travelers increasingly send direct messages through platforms like Facebook Messenger and Twitter,... Read More
Marriott and Delta learn tough lessons on importance of localization
News / Distribution
Marriott and Delta learn tough lessons on importance of localization
By Marisa Garcia | January 12, 2018
Marriott found itself in an uncomfortable position in China after an online customer questionnaire... Read More
tnooz workshop replay: Beyond reviews – defining your hotel’s online reputation
News / Distribution
tnooz workshop replay: Beyond reviews – defining your hotel’s online reputation
By PhocusWire | January 12, 2018
Aly Thompson, who leads trivago's team of industry managers for Europe and English-speaking markets,... Read More
Marriott forced to close websites in China
News / Online
Marriott forced to close websites in China
By Kevin May | January 11, 2018
Marriott International has made a strong apology to the Chinese government and taken down its websites... Read More
Four focus areas for travel marketers to unlock the mobile opportunity
News / Technology
Four focus areas for travel marketers to unlock the mobile opportunity
By Viewpoints | January 11, 2018
This is a viewpoint from Nancy Hall, senior vice president at Conversant. Earlier this year, digital... Read More
asia-pacific-online-travel-tenth
News / Online
Research Spotlight: Online travel in Asia Pacific to continue soaring
By PhocusWire | January 11, 2018
The last 15 years have seen Asia Pacific go from being a relative backwater in online travel to the... Read More
tripadvisor operational changes
News / Online
TripAdvisor business units overhauled, two execs depart
By Jill Menze | January 10, 2018
TripAdvisor is undergoing operational changes, a representative from the user review giant has... Read More
Report: Luxury hotel brands must navigate shifting online ad landscape
News / Online
Report: Luxury hotel brands must navigate shifting online ad landscape
By Mitra Sorrells | January 9, 2018
Luxury hotel brands need to reexamine their digital marketing budgets as Google continues to grow its... Read More
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