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PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

Airbnb gets serious on long-term stays, denies hosts are finding new platforms
News / Online
Airbnb gets serious on long-term stays, denies hosts are finding new platforms
By Kevin May | April 1, 2020
The company claims there has been a 20% increase in long-stay bookings in the last two weeks compared... Read More
Loyalty in travel during a time of fear starts with the refund
Opinion / Online
Loyalty in travel during a time of fear starts with the refund
By Matt Walker - LikeWhere | April 1, 2020
The refund process for travel brands, at a moment when the operational parts of a business are in... Read More
Q&A: Jeff Katz on managing and leading during a crisis
News / Online
Q&A: Jeff Katz on managing and leading during a crisis
By Kevin May | April 1, 2020
Katz, who was boss of Orbitz during 9/11, talks about leadership styles and tactics to deploy during... Read More
sparkloft social media coronavirus
News / Online
Denial, unease, panic - how social media sentiments have shifted during coronavirus
By Jill Menze | April 1, 2020
As the COVID-19 coronavirus outbreak unfolds, Sparkloft Media finds social media users are... Read More
What is happening?
Online
What is happening?
By Eugene Koh - Phocuswright | March 31, 2020
Crises are familiar, but the extent of the COVID-19 coronavirus pandemic tests all segments of travel.... Read More
tripactions-cohen-coronavirus
News / Online
Q&A: TripActions CEO on how he is preparing for “the day after” COVID-19
By Mitra Sorrells | March 31, 2020
TripActions CEO Ariel Cohen discusses recent layoffs, what he is hearing from his investors and why he... Read More
Airbnb apologizes to hosts, dedicates $250M to coronavirus-related cancelations
News / Online
Airbnb apologizes to hosts, dedicates $250M to coronavirus-related cancelations
By Jill Menze | March 30, 2020
In a letter sent to hosts, Airbnb CEO Brian Chesky says he's “sorry” for mangling communication about... Read More
sojern-trends-coronavirus
News / Online
Search data reveals some positive trends but industry should remain cautious
By Linda Fox | March 30, 2020
Sojern looks at search trends to analyze whether there are any signs of recovery for the travel... Read More
airbnb china coronavirus
News / Online
Airbnb hosts in China are “confident” about market recovery
By Jill Menze | March 27, 2020
According to data from Airbnb, 99% of hosts in China feel positively or neutral about engaging in the... Read More
str-coronavirus-march-21
News / Online
Data shows severe impact of coronavirus on global hospitality industry
By Mitra Sorrells | March 26, 2020
Global hospitality data company STR has released figures for Asia, Europe and the United States for... Read More
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