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PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

News / Online

New chat-based corporate travel service launches in Japan

By Mitra Sorrells | May 21, 2021

Known as Travel jp for Business, the service uses chatbots and human travel concierges to help... Read More

News / Online

Brazil drags Despegar earnings down as COVID spike hits

By Linda Fox | May 19, 2021

Despegar, the Latin American online travel agency, reported a $20 million loss in EBITDA for Q1 2021... Read More

News / Online

Expedia, Booking.com and Airbnb differ on marketing tactics as recovery begins

By Kevin May | May 19, 2021

Three giant brands in online travel are attempting to capture the pent-up demand for trips as... Read More

News / Online

Trip.com Group points to "full recovery" in domestic travel

By Kevin May | May 19, 2021

The company, operator of the Ctrip, Skyscanner and Trip.com brands, says the group's overall revenues... Read More

News / Online

Black hospitality employees disproportionately lost jobs during COVID, remain under-represented in leadership

By Jill Menze | May 19, 2021

According to a study from the Castell Project, Black employees lost share of hospitality industry... Read More

News / Online

GetYourGuide survey finds caution being replaced by eagerness to travel

By Mitra Sorrells | May 18, 2021

According to a survey of nearly 7,500 people in six countries, 56% are "eager" to travel, compared to... Read More

News / Online

VIDEO: Research Spotlight - Middle East travel report and recovery progress

By PhocusWire | May 18, 2021

Online travel bookings fell by 64% in the Middle East during 2020 - a signal that the region faired... Read More

News / Online

Gojek and Tokopedia merge to create GoTo Group

By Linda Fox | May 18, 2021

The combined Gojek-Tokopedia entity is tagging itself the "go to" ecosystem for daily life.... Read More

News / Online

Short-term rental demand surpasses 2019 levels

By Jill Menze | May 17, 2021

In the U.S., April marks the first month since the start of the coronavirus pandemic to surpass 2019... Read More

News / Online

Rental car firms face shortage as travel demand revs back up

By Christina Jelski - Travel Weekly | May 17, 2021

Experts predict the car rental shortage will get worse as summer travel picks up.... Read More

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News / Technology

ATPCO tackles challenge of matching AI travel requests to airline products

News / Technology

PhocusWire travel tech news briefs: Hilton, Mews, PriceLabs and more...

News / Distribution

Exclusive: 1.1 million hotel-branded ads linked to ‘predatory OTAs’ in a single month

News / Technology

Duetto acquires FLYR Hospitality to boost AI capabilities

News / Technology

BA-parent IAG applies a 3-question test for AI automation

September 9, 2025

Precision and predictability for travel marketing: Essential visitor intelligence to drive growth

In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More

August 19, 2025

Get real: The power of combining AI with authentic intelligence

Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More

May 6, 2025

Changing traveler patterns, evolving customer needs drive demand for travel insurance

Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More