Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

News / Online

Getting ahead of Chinese traveler trends and behavior

By Linda Fox | May 24, 2023

The reopening of China at the beginning of the year resulted in an immediate booking spike. Now new traveler behaviors, especially around mobile apps, are being observed. Read More

News / Online

Is pent-up travel demand at an end? It depends

By Johanna Jainchill – Travel Weekly | May 24, 2023

Analyses from Mastercard and Bank of America found the answer varies by travel segment and could depend on the labor market and other factors. Read More

From Our Partners / Technology

5 ways to fuel a winning customer experience in travel

By Allianz Partners | May 23, 2023

Travel companies can enhance the booking experience by combining superior technology with expert insights built on meaningful data. Read More

News / Online

Despegar gets boost from travel packages in Q1

By Linda Fox | May 22, 2023

Reporting first quarter results for 2023, the company said travel demand in Latin America continues to recover with Despegar reporting gross booking up 44% year over year to $1 billion. Read More

Opinion / Technology

ChatGPT plugins' potential impact on the travel booking experience

By Mario Gavira | May 22, 2023

Can chatbot plugins bring a new, conversational layer to the decade-old search and booking interface in travel? Read More

News / Online

RaizUp launches DEI certification for travel companies

By Mitra Sorrells | May 22, 2023

RaizUp’s certification process begins with assessments based on data analysis, interviews and surveys, followed by an audit and development of an action plan for the coming year. Read More

From Our Partners / Distribution

True travel subscription services are rare but increasing

By WayAway | May 22, 2023

To a significant extent, technology has been a big driving factor in the success – and growth potential – of travel subscriptions. Read More

News / Technology

Hopper, MakeMyTrip, Indicio on data security with ChatGPT

By Mitra Sorrells | May 19, 2023

In PhocusWire’s latest Let’s Hear It! LinkedIn Audio event, industry leaders discuss how generative AI can bring benefits for travelers while protecting the privacy of their data. Read More

Event / Technology

Seamless but secure: ChatGPT and data protection in travel

May 18, 2023

LinkedIn On Demand

News / Online

Phocuswright Europe 2023: Innovative travel products from around the globe

By PhocusWire | May 18, 2023

Hear from leaders from Expedia Group, Fliggy, HometoGo and Wego about innovative products that are driving the travel industry forward. Read More

News / Online

Earnings roundup: HomeToGo, MakeMyTrip

By Linda Fox | May 17, 2023

HomeToGo and MakeMyTrip report their Q1 2023 and full-year 2023 earnings, respectively. Read More

News / Online

How Expedia is thinking about growth in vacation rentals

By Linda Fox | May 17, 2023

Tim Rosolio, vice president for vacation rental partner success at Expedia Group, talks about inventory pressure, technology gaps and more flexible cancellation policies for vacation rentals. Read More

News / Technology

Yanolja Cloud acquires B2B travel tech firm Go Global Travel

By Mitra Sorrells | May 17, 2023

Founded in 2000, Go Global Travel is a B2B technology company that provides distribution of travel products including hotel and resort rooms, airline tickets and car rentals. Read More