Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

Expedia Group launches OneKeyCash for partners
News / Online
Expedia Group launches OneKeyCash for partners
By Kathryn Walson | May 12, 2023
The new rewards currency is intended to target the 83% of consumers who travel too infrequently to earn status or meaningful rewards. Read More
Uber launches flight bookings in U.K. powered by Hopper
News / Online
Uber launches flight bookings in U.K. powered by Hopper
By Linda Fox | May 10, 2023
The functionality, which is powered by Hopper, will be rolled out to users across the country in the coming weeks and be available to all United Kingdom users this summer. Read More
Expedia Group adds Mastercard to growing B2B lineup
News / Online
Expedia Group adds Mastercard to growing B2B lineup
By Kathryn Walson | May 9, 2023
Financial institutions that issue Mastercard-brand credit cards can enable their cardholders to redeem credit card loyalty points for travel bookings made through Expedia.  Read More
MakeMyTrip adds Microsoft’s GPT tech for voice-assisted travel booking
News / Technology
MakeMyTrip adds Microsoft’s GPT tech for voice-assisted travel booking
By Mitra Sorrells | May 9, 2023
The India-based online travel agency says it will use the technology to introduce voice-assisted booking in Indian languages. Read More
New Expedia tech extends debate on attribute-based selling
News / Technology
New Expedia tech extends debate on attribute-based selling
By Kathryn Walson | May 8, 2023
For now, Expedia Group’s system does not enable customization of room attributes, such as location, floor or view. Read More
eDreams looks to Google Cloud for generative AI boost
News / Technology
eDreams looks to Google Cloud for generative AI boost
By Linda Fox | May 5, 2023
The online travel agency is part of Google's AI trusted tester program, which enables it to combine its own AI capabilities with that of Google Cloud. Read More
Expedia Group embraces AI, banks on loyalty program
News / Online
Expedia Group embraces AI, banks on loyalty program
By Kathryn Walson | May 4, 2023
Expedia Group continues to invest in its strategy of acquiring and retaining “high-value loyalty members and app users” across its three leading brands, CEO Peter Kern said. Read More
Booking Holdings sees opportunity to recreate "human travel agent” with generative AI
News / Online
Booking Holdings sees opportunity to recreate "human travel agent” with generative AI
By Mitra Sorrells | May 4, 2023
The comments regarding generative AI came as the company shared its first quarter financial results, which had both gross bookings and room nights at record levels for a quarter.  Read More
How ChatGPT levels the playing field for travel companies
News / Technology
How ChatGPT levels the playing field for travel companies
By Derek Catron | May 4, 2023
ChatGPT’s relative simplicity has benefited travel companies ranging in size from Expedia to Sailsquare, an Italy-based sailing cruise marketplace that used the tool to monitor communications on its... Read More
Airlines' NDC plans complicate travel advisor efforts
News / Distribution
Airlines' NDC plans complicate travel advisor efforts
By Robert Silk – Travel Weekly | May 3, 2023
Analysts say that the hullabaloo over American is distracting from how airlines’ move to lean heavily on NDC-enabled technology is making flight shopping more difficult for travel advisors. Read More
The seven deadly sins of hotel distribution
Opinion / Distribution
The seven deadly sins of hotel distribution
By Marta Romero - Mirai | May 2, 2023
While there’s no universal formula to achieve the perfect channel mix in hotel distribution, it’s also important to avoid temptation offered by the seven deadly sins of distribution.   Read More
Expedia Group to power new SoFi Travel site
News / Online
Expedia Group to power new SoFi Travel site
By Mitra Sorrells | May 1, 2023
Expedia Group also provides travel content and services for financial institutions including Revolut, Scotiabank, American Express, Royal Bank of Canada and more. Read More
How more travel companies make “magic” with ChatGPT
News / Technology
How more travel companies make “magic” with ChatGPT
By Derek Catron | May 1, 2023
We've gathered information from more companies that are integrating ChatGPT, including Hospitable which is using it to respond to guest messages.   Read More
Claims fraud in travel - another form of chargeback
Opinion / Online
Claims fraud in travel - another form of chargeback
By Monica Eaton - Chargebacks911 | May 1, 2023
Using modern technology, travel merchants can significantly reduce the number of fraudulent claims they receive while maintaining the customer relationships that their businesses are built on. Read More
Understanding ChatGPT for tourism and hospitality
News / Technology
Understanding ChatGPT for tourism and hospitality
By PhocusWire | April 28, 2023
Learn more about how to use ChatGPT, examples of applications, risks to consider and what to expect in the future in this webinar co-hosted by PhocusWire and Miles Partnership. Read More
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