Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

tripadvisor experiences refugees
News / Online
TripAdvisor gives resettled refugees access to free tours and activities
By Jill Menze | July 31, 2018
TripAdvisor is extending free access to its tours and activities inventory to incoming refugees in the United States. Read More
Technology and travel are driving forward together
From Our Partners / Technology
Technology and travel are driving forward together
By Richard Gayle - Travel Forward | July 31, 2018
There is a compelling argument that the travel industry invented ecommerce. Read More
Sabre scores another sub-$1B revenue quarter
News / Distribution
Sabre scores another sub-$1B revenue quarter
By Kevin May | July 31, 2018
Sabre has recorded almost $1 billion in revenue for the second quarter in a row, giving it $1.97 billion for the first six months of 2018. Read More
Q&A: Why test-and-learn is at the heart of improving customer experience
News / Online
Q&A: Why test-and-learn is at the heart of improving customer experience
By Jill Menze | July 31, 2018
Understanding the nuances of a digital strategy in the travel business is a never-ending series of projects and experimentation. Read More
Ideas and insight from startups at Battleground: The Americas
News / Startups
Ideas and insight from startups at Battleground: The Americas
By PhocusWire | July 30, 2018
Don't miss a day of fresh ideas and innovation from travel startups and speakers from high-profile companies at Battleground: The Americas. Register now. Read More
fornova-hotels-metasearch
Opinion / Online
What hotels need to know about evolving metasearch distribution trends
By Fornova | July 27, 2018
Metasearch engines hold the promise of helping hotels increase their share of direct bookings. For any hotel or chain to pursue a direct booking strategy, the MSE channel needs careful planning and... Read More
Expedia Q2 2018 earnings
News / Distribution
HomeAway again fuels growth for Expedia in Q2, financial results show
By Mitra Sorrells | July 26, 2018
 Double digit growth in revenue and gross bookings year-over-year highlighted an overall positive result from Expedia Group for the second quarter of 2018.   Read More
Creating customer win-back marketing campaigns with machine learning
From Our Partners / Technology
Creating customer win-back marketing campaigns with machine learning
By John Carney - OpenJaw Technologies | July 26, 2018
It is up to 50% easier to sell to existing customers than to win new customers. A 5% increase in customer retention can increase a company’s profitability by 25%, or more – sometimes up to 95%. Read More
tripadvisor hospitality sector report
News / Online
Online reputation, bookings top of mind for travel business owners
By Jill Menze | July 26, 2018
Travel businesses are overwhelmingly concerned about their online reputations, as well as how well they’re equipped to meet a mobile audience, a new study from TripAdvisor shows. Read More
travel-payments-amadeus
News / Technology
Payment innovation slow in travel but consumer demand is driving change
By Linda Fox | July 26, 2018
Travel companies are slow to invest in payment innovation despite demand from consumers for wider options. Read More
travel-payments-evolution
Opinion / Technology
How online payment trends are impacting the travel industry
By Morten Larsen - Booking.com | July 25, 2018
The world of online payments is undergoing a rapid transformation. Whereas once customers had scant options - primarily credit cards and bank transfers - to make bookings over the internet, they now... Read More
nordic choice hotel room
Interview / Technology
Q&A: Nordic Choice Hotels on how innovation drives the customer experience
By Nordic Choice Hotels & ALICE | July 24, 2018
ALICE co-founder and president Alex Shashou sat down with Nordic Choice head of business Christian Lunden to discuss innovation at Nordic Choice properties and how the influence of other industries... Read More
How AccorHotels uses biometrics to unlock travelers' wants and needs
News / Technology
How AccorHotels uses biometrics to unlock travelers' wants and needs
By Linda Fox | July 24, 2018
Le Club AccorHotels is looking to gain deeper insight on customers through Seeker, an initiative that uses biometrics to track responses and get closer to what travelers want. Read More
Tujia SiteMinder partnership
News / Online
Chinese home rental platform Tujia adds SiteMinder property management for hosts
By Mitra Sorrells | July 24, 2018
Tujia, a vacation rental platform backed by Ctrip, has partnered with SiteMinder to offer its overseas accommodation providers an all-in-one management system.    Read More
VIDEO: Lessons in digital travel from Asia
News / Online
VIDEO: Lessons in digital travel from Asia
By PhocusWire | July 23, 2018
The best way for travel businesses in the west to understand the nuances and issues associated with operating in Asia Pacific is to learn from those at the sharp end. Read More
More 
The Phocuswright Conference 2026
Phocuswright Research
Phocuswright Events
Northstar Travel Group
Other Northstar Travel Group Products
Events by WIT
About Us
Advertise
Privacy
Contact Us
Do Not Sell or Share My Data
Copyright © 2026 by Northstar Travel Media LLC. All Rights Reserved. Phocuswright 301 Route 17 N., Suite 1150, Rutherford, NJ 07070 USA | Telephone: +1 860 350-4084
Phocuswright • The Phocuswright Conference • Phocuswright Europe • Global Startup Pitch • Web In Travel • Retail Travel
Register Now