Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

connected trip
News / Online
When will travel agencies deliver the “Connected Trip”?
By Christian Watts - Magpie | March 6, 2023
Will it be Booking.com, Expedia or an AI startup that finally develops an app that helps you from the start of booking a trip until you get home again? Read More
How digital transformation is shaping travel insurance
Opinion / Online
How digital transformation is shaping travel insurance
By Sasha Gainullin - Battleface | March 3, 2023
Technology changed how we book and pay for travel, and now digital transformation is set to remove payment friction and alter the entire insurance process. Read More
pcw-research-travel-agent
News / Online
Optimism abounds for the women-led travel agent channel
By Phocuswright Research | March 3, 2023
Phocuswright's latest report, U.S. Travel Agents: Optimism Abounds, focuses on the current state of the travel agent community.   Read More
European regulators agree on rentals data sharing approach
News / Online
European regulators agree on rentals data sharing approach
By Linda Fox | March 2, 2023
Ministers for competitiveness agreed on the approach as part of a wider strategy for a “balanced tourism ecosystem.” Read More
In The Big Chair - Caesar Indra of Traveloka
Interview / Online
In The Big Chair - Caesar Indra of Traveloka
By Linda Fox | February 28, 2023
Caesar Indra joined Indonesia-based Traveloka in 2012 to develop the flights product at a time when the company offered only domestic routes with 10 carriers. Read More
Singapore Airlines
News / Online
Expedia looks to Asia Pacific to rebuild business in region
By Yeoh Siew Hoon - WebinTravel | February 27, 2023
Increasing loyalty members and app users and doubling down on its B2B will be the key thrusts of Expedia’s strategy in Asia Pacific as it rebuilds in the region after the pandemic. Read More
Expedia, Microsoft and travel experts on ChatGPT
News / Technology
Expedia, Microsoft and travel experts on ChatGPT
By Mitra Sorrells | February 27, 2023
Listen to PhocusWire's first LinkedIn Audio event, with executives from Expedia and Microsoft and Kayak co-founder Paul English discussing the potential use of ChatGPT in travel.     Read More
Mapathink platform southeast asia
Interview / Startups
STARTUP STAGE: Travel platform Mapathink targets Southeast Asia
By Kathryn Walson | February 27, 2023
By disrupting the travel ancillary services market, Mapathink says it is looking at a huge addressable market. Read More
Amadeus expects further gains in 2023 as recovery continues
News / Distribution
Amadeus expects further gains in 2023 as recovery continues
By Linda Fox | February 24, 2023
Air distribution revenue in 2022 was just over €2 billion, up 102% on 2021 and 73% on 2019 revenue. Read More
Earnings roundup: Grab, eDreams, Flight Centre
News / Online
Earnings roundup: Grab, eDreams, Flight Centre
By Linda Fox | February 23, 2023
Grab, eDreams and Flight Centre update on their financial progress in Q4, 2022, Q3, 2022 and H1, 2023, respectively. Read More
Trip.com launches in-app chatbot built on OpenAI
News / Technology
Trip.com launches in-app chatbot built on OpenAI
By Mitra Sorrells | February 21, 2023
Known as TripGen, the tool offers a conversational interface similar to ChatGPT and other natural language processing chat tools. Read More
Online travel agencies gain hotel booking ground in 2022
News / Online
Online travel agencies gain hotel booking ground in 2022
By Linda Fox | February 17, 2023
SiteMinder has crunched data from more than 100 million reservations last year to reveal Booking.com as the most popular booking channel across its Top 12 lists. Read More
Data and personalization business BD4 shutting up shop
News / Technology
Data and personalization business BD4 shutting up shop
By Linda Fox | February 16, 2023
A statement from Dnata Travel and BD4’s founders says the decision was made following a strategic and commercial review looking at market conditions and growth prospects. Read More
Tripadvisor CEO outlines new three-prong strategy
News / Online
Tripadvisor CEO outlines new three-prong strategy
By Mitra Sorrells | February 16, 2023
New CEO Matt Goldberg provided details of the strategy, describing the overarching concept as creating a “modern media marketplace for travel.” Read More
linkedin-audio-chatgpt
News / Technology
How ChatGPT will transform the travel industry - a PhocusWire LinkedIn Audio event
By Mitra Sorrells | February 14, 2023
Join us for PhocusWire's debut LinkedIn Audio Event as we discuss this topic with Microsoft's Shane O'Flaherty, Expedia Group's Rajesh Naidu and Kayak co-founder Paul English. Read More
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