Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

Creating customer win-back marketing campaigns with machine learning
From Our Partners / Technology
Creating customer win-back marketing campaigns with machine learning
By John Carney - OpenJaw Technologies | July 26, 2018
It is up to 50% easier to sell to existing customers than to win new customers. A 5% increase in customer retention can increase a company’s profitability by 25%, or more – sometimes up to 95%. Read More
tripadvisor hospitality sector report
News / Online
Online reputation, bookings top of mind for travel business owners
By Jill Menze | July 26, 2018
Travel businesses are overwhelmingly concerned about their online reputations, as well as how well they’re equipped to meet a mobile audience, a new study from TripAdvisor shows. Read More
travel-payments-amadeus
News / Technology
Payment innovation slow in travel but consumer demand is driving change
By Linda Fox | July 26, 2018
Travel companies are slow to invest in payment innovation despite demand from consumers for wider options. Read More
travel-payments-evolution
Opinion / Technology
How online payment trends are impacting the travel industry
By Morten Larsen - Booking.com | July 25, 2018
The world of online payments is undergoing a rapid transformation. Whereas once customers had scant options - primarily credit cards and bank transfers - to make bookings over the internet, they now... Read More
nordic choice hotel room
Interview / Technology
Q&A: Nordic Choice Hotels on how innovation drives the customer experience
By Nordic Choice Hotels & ALICE | July 24, 2018
ALICE co-founder and president Alex Shashou sat down with Nordic Choice head of business Christian Lunden to discuss innovation at Nordic Choice properties and how the influence of other industries... Read More
How AccorHotels uses biometrics to unlock travelers' wants and needs
News / Technology
How AccorHotels uses biometrics to unlock travelers' wants and needs
By Linda Fox | July 24, 2018
Le Club AccorHotels is looking to gain deeper insight on customers through Seeker, an initiative that uses biometrics to track responses and get closer to what travelers want. Read More
Tujia SiteMinder partnership
News / Online
Chinese home rental platform Tujia adds SiteMinder property management for hosts
By Mitra Sorrells | July 24, 2018
Tujia, a vacation rental platform backed by Ctrip, has partnered with SiteMinder to offer its overseas accommodation providers an all-in-one management system.    Read More
VIDEO: Lessons in digital travel from Asia
News / Online
VIDEO: Lessons in digital travel from Asia
By PhocusWire | July 23, 2018
The best way for travel businesses in the west to understand the nuances and issues associated with operating in Asia Pacific is to learn from those at the sharp end. Read More
QOTW: Something about the reality of innovation
News / Online
QOTW: Something about the reality of innovation
By PhocusWire | July 20, 2018
Quote from Brian Solis, principal analyst and futurist at Altimeter, in an article on PhocusWire this week. Read More
Regulator called out for not enforcing airline distribution rules
News / Distribution
Regulator called out for not enforcing airline distribution rules
By Linda Fox | July 20, 2018
ETTSA, the organisation representing GDS and OTAs, has lodged a complaint against the European Commission for failing to enforce airline distribution regulations. Read More
Most voice assistants "unskilled" for travel planning and booking
News / Technology
Most voice assistants "unskilled" for travel planning and booking
By Michael Coletta | July 20, 2018
For all the skills in Amazon's Alexa voice marketplace (30,000 and counting), the majority can still be described as "unskilled" for travel planning and booking tasks. The same can be said for Google... Read More
NDC is coming to the industry... are you ready?
From Our Partners / Distribution
NDC is coming to the industry... are you ready?
By Erika Moore - Travelport | July 20, 2018
Do you remember how Global Distribution Systems began 40 years ago? Sometimes it's worth a quick reminder... Read More
Secret Escapes unlocks new investment round of £52M
News / Online
Secret Escapes unlocks new investment round of £52M
By Kevin May | July 19, 2018
Secret Escapes has landed another funding round - the second time in the space of eight months that its secured a $50 million investment. Read More
Booking.com tests marketplace offering third party technology
News / Technology
Booking.com tests marketplace offering third party technology
By Linda Fox | July 19, 2018
Booking Holdings is piloting a service that offers access to third party technology platforms for its hotel customers. Read More
expedia package bookings
News / Distribution
Package bookings drive higher ADR, have longer booking windows
By Jill Menze | July 18, 2018
Analyzing data on package bookings vs. standalone hotel bookings, Expedia Group found that for full year 2017, package bookings delivered higher average daily rates and had longer booking windows,... Read More
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