Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

News / Distribution

Lastminute.com Group expects bookings to return in May, predicts offline competitors will fail

By Linda Fox | March 19, 2020

The business posted gains in revenue and EBITDA for full-year 2019 and claims a strong cash position to weather the COVID-19 storm. Read More

News / Online

Corporate travel on the front line of global incidents

By Linda Fox | March 18, 2020

The corporate travel industry has to deal with an increasing volume of incidents related to weather, terrorism - and now health - that impact travel. Read More

News / Online

Q&A: Trip.com Group's Jane Sun on weathering the coronavirus storm in China

By Yeoh Siew Hoon - WebInTravel | March 18, 2020

The travel giant's boss talks about the measures taken to get the company through the storm – pay cuts, cancellations guarantees, remote work and providing the right information to customers – and what... Read More

News / Online

WEBINAR REPLAY! Why we book: Unpacking travel loyalty

By PhocusWire | March 17, 2020

Considering the top 25% of travelers generate 77% of travel revenue, having a loyal customer base is critical if you are in the travel business. Read More

News / Distribution

Youth travel businesses anticipate an €87B impact from coronavirus

By Linda Fox | March 17, 2020

Economic, political uncertainty, employment and travel restrictions top the list of concerns for businesses during this challenging period for both the immediate and long term, WYSE says. Read More

News / Distribution

"Nothing will be the same": How Italian hoteliers are coping with coronavirus fallout

By Mitra Sorrells | March 16, 2020

Giancarlo Carniani - Phocuswright analyst, hotelier and president of the hotel association in Florence, Italy - explains why hoteliers are "furious" at Booking.com and why the hospitality industry will... Read More

Interview / Online

Sounding Off: All that talk about being brilliant communicators should be real

March 13, 2020

Now that marketing is all over the place for a few months, communications has to be the channel that travel brands focus their efforts on. Read More

Opinion / Technology

Will the coronavirus outbreak force hotels to adapt to new technologies quicker?

By Gregor Amon - Hotel Data Cloud | March 13, 2020

When it comes to hotels, you can bet that hotel owners and managers are reeling, trying to come up with a plan to address coronavirus, but more importantly, to have strategies to recoup their losses... Read More

News / Online

Online travel stocks have fallen 38% in 2020 (mainly due to the coronavirus)

By Steven Lerner | March 13, 2020

Most of the value has been decimated due to the spread of the COVID-19 coronavirus, with bookings declining and analysts anticipating a long-term impact. Read More

News / Startups

VIDEO: Taptrip on partnerships, consumer tech and distribution giants

By Linda Fox | March 12, 2020

Corporate travel tech startup Taptrip joins PhocusWire in the studio at Travel Technology Europe. Read More

News / Online

Digital marketing in the age of coronavirus - what travel brands need to know

By Mitra Sorrells | March 12, 2020

The rapidly changing impacts of the COVID-19 coronavirus require digital travel marketers to evaluate and update their strategies. Read More

News / Distribution

Poor payment experience determines choice of travel provider

By Linda Fox | March 11, 2020

A study from Amadeus highlights how the payment process continues to cause friction for travelers. Read More

News / Online

Online booking rates for activities halve and cancellations jump by a fifth due to coronavirus

By Kevin May | March 11, 2020

The gloomy business outcome of the spread of the virus to more than 100 countries around the world, including some of Europe's big tourist hotspots such as Italy, which is now on lockdown, has ignited... Read More