Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

Is technology bringing the "perfect trip" nearer?
News / Technology
Is technology bringing the "perfect trip" nearer?
By Linda Fox | April 17, 2024
PhocusWire talks to Steve Singh, Concur co-founder and former CEO turned travel startup investor, on how technology is keeping the drive for the "perfect trip" alive. Read More
How airlines are thinking about technology investment in 2024
News / Technology
How airlines are thinking about technology investment in 2024
By Linda Fox | April 11, 2024
A study from Amadeus reveals 64% of airlines are expecting to spend more on technology in 2024, with 46% of low-cost carriers anticipating a moderate increase and 54% of full-service carriers expecting... Read More
Tripadvisor blocks record 2 million fake reviews in 2023
News / Online
Tripadvisor blocks record 2 million fake reviews in 2023
By D.J. Catron | April 9, 2024
Tripadvisor’s news highlights a growing movement that includes Expedia Group and Booking.com to ensure the integrity of customer reviews that appear on their websites.   Read More
A visual history of digital travel brands’ revenues since 1995
News / Online
A visual history of digital travel brands’ revenues since 1995
By Mitra Sorrells | April 9, 2024
Watch a visual progression of the quarterly revenues for publicly-traded digital travel companies dating back to 1995. Read More
Who should own the travel customer?
News / Online
Who should own the travel customer?
By Norm Rose - Phocuswright Research | April 8, 2024
A full, inter-operational digital ID ecosystem will be required to truly reap the benefits of frictionless travel. Read More
New tool uses generative AI to help travel brands understand online activity
News / Technology
New tool uses generative AI to help travel brands understand online activity
By Mitra Sorrells | April 4, 2024
Quantum Metric, which provides session replay solutions for travel brands including Virgin Atlantic, Rail Europe and Emirates, is launching a new generative AI-powered session summarization tool. Read More
The impact of American Airlines' distribution changes one year on
News / Distribution
The impact of American Airlines' distribution changes one year on
By Linda Fox | April 3, 2024
American Airlines has made no secret of its goal of 100% internet-based bookings and other carriers are showing signs of following suit with varying strategies. Read More
Dutch startup Stippl announces funding, plans to use generative AI
News / Startups
Dutch startup Stippl announces funding, plans to use generative AI
By Morgan Hines | April 2, 2024
“All-in-one” travel platform Stippl has received €575,000 in funding as it plans its expansion. Read More
Trip.com Group on growth strategies, experiences and generative AI
News / Distribution
Trip.com Group on growth strategies, experiences and generative AI
By Linda Fox | April 2, 2024
Trip.com COO Schubert Lou discusses the current focus for the China-based online travel agency and the outlook for travel in 2024. Read More
India’s EaseMyTrip acquires minority interest in ETrav Tech
News / Online
India’s EaseMyTrip acquires minority interest in ETrav Tech
By Mitra Sorrells | April 1, 2024
EaseMyTrip has made several investments in the last year to diversify its business beyond air travel into hotels and said this investment will help it grow its B2B efforts. Read More
Layoffs hit Travelport’s commercial organization across all regions
News / Distribution
Layoffs hit Travelport’s commercial organization across all regions
By Mitra Sorrells | March 29, 2024
A Travelport spokesperson said the reduction did not affect a "material number of employees" and was done to help the company operate with efficiency and agility. Read More
The 3 AI fintech trends shaping travel in 2024
Opinion / Technology
The 3 AI fintech trends shaping travel in 2024
By David Doctor - Outpayce from Amadeus | March 29, 2024
Outpayce CEO David Doctor looks at how machine learning and AI are impacting travel payments. Read More
More executive changes at Expedia Group as Gieselman departs
News / Online
More executive changes at Expedia Group as Gieselman departs
By Mitra Sorrells | March 28, 2024
After three years as president of Expedia Brands, Jon Gieselman is leaving and his responsibilities are being divided into two new roles - CMO and COO. Read More
Fritz Demopoulos on new frontiers in travel and beyond
News / Online
Fritz Demopoulos on new frontiers in travel and beyond
By Yeoh Siew Hoon - WiT | March 26, 2024
Fritz Demopolous co-founded Qunar, the first travel metasearch company in China, and has invested in several travel companies including GetYourGuide, TravelPerk and Tourlane. Read More
Booking.com drops "Travel Sustainable" program
News / Online
Booking.com drops "Travel Sustainable" program
By Linda Fox | March 26, 2024
Booking.com has removed its "Travel Sustainable" badge recognizing properties for sustainability efforts following discussions with the Netherlands Consumer and Markets Authority. Read More
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