Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

Hotel cancelation rate at 40% as online travel agencies push free change policy
News / Distribution
Hotel cancelation rate at 40% as online travel agencies push free change policy
By Kevin May | April 23, 2019
Key findings from a major study carried out by D-Edge, the Accor-owned hotel technology group that includes the AvailPro and FastBooking platforms. Read More
wit checkout
News / Online
Online payment solutions crucial to travel, as Middle East travelers book later and more often
By Marissa Trew - WiT  | April 22, 2019
At WiT Middle East, Checkout.com’s Remo Giovanni Abbondandolo looked at the purchasing behaviors of travelers in the Middle East, where the opportunities lie and what some of the core challenges facing... Read More
Middle East series part 3 distribution
News / Distribution
Middle East, part 3: How homegrown travel brands are diversifying distribution
By Mitra Sorrells | April 22, 2019
For the third part in our series on the Middle East, we analyze the distribution landscape and the role of homegrown online travel agencies. Read More
sabre-NDC-beyond
News / Distribution
Going beyond NDC: Answers to your questions
By PhocusWire | April 19, 2019
We caught up with the three panelists from a recent webinar to answer some of the top audience questions that we didn’t have time to address live at the event. Read More
How to deepen the relationship between tour and attraction suppliers and distributors
From Our Partners / Distribution
How to deepen the relationship between tour and attraction suppliers and distributors
By Melanie Ryan Meador - Redeam | April 18, 2019
Distributors can make great business partners, but they’re also keen to make the most money off suppliers as possible… or as much as you will let them. Read More
Ryanair to get new website, promises more personalization
News / Online
Ryanair to get new website, promises more personalization
By Linda Fox | April 17, 2019
The move is part of the airline’s customer strategy for 2019, which aims to deliver a more personalized service on its digital channels. Read More
WEBINAR REPLAY! The real parity problem that no one is talking about
News / Distribution
WEBINAR REPLAY! The real parity problem that no one is talking about
By PhocusWire | April 17, 2019
Through this webinar you’ll leave with the tactics you need to step up your parity game and stop leaving money on the table. Read More
lastminute-forward-marketing
News / Online
Lastminute.com Group now also a media company, offers out marketing services
By Linda Fox | April 15, 2019
Lastminute.com Group launches Forward as an independent media business. Read More
OYO strikes first bedbank deal, Hotelbeds gives it 60,000 buying outlets
News / Distribution
OYO strikes first bedbank deal, Hotelbeds gives it 60,000 buying outlets
By Kevin May | April 15, 2019
Hotelbeds has become the first third-party bedbank to sign a distribution deal with India-based OYO Rooms. Read More
kiw.zuri-unmanned-flights
News / Distribution
Kiwi.com invests in Zuri to help develop unmanned civilian flights
By Linda Fox | April 15, 2019
Virtual interlining specialist Kiwi.com has backed the unmanned flight concept that uses vertical take-off and landing tech. Read More
From WiT Middle East 2019: Travel brands jostle to find their groove in a booming market
News / Online
From WiT Middle East 2019: Travel brands jostle to find their groove in a booming market
By Siew Hoon Yeoh - WiT | April 15, 2019
A look at the five key takeaways from WiT Middle East conference. Read More
Middle East, part 2: The travel startup scene
News / Startups
Middle East, part 2: The travel startup scene
By Mitra Sorrells | April 15, 2019
For part two in our series on the Middle East we explore the startup ecosystem with input from founders, investors and support programs. Read More
Expedia-AI-ML
News / Technology
How Expedia is using deep learning to improve the hotel booking process
By Linda Fox | April 12, 2019
Expedia Partner Solutions is using deep learning models to improve the hotel booking process for partners and - ultimately - the end consumer. Read More
sounding off 11 loyalty
Interview / Online
Sounding Off: Loyalty does not belong in the past
By PhocusWire | April 12, 2019
Quote from David Armstrong, CEO of HolidayPirates, in an article on PhocusWire this week on what makes him tick. Read More
Zingle chatbot research
News / Technology
Chatbot usage on rise in travel, but effectiveness is tied to saving guests’ time
By Mitra Sorrells | April 11, 2019
A recent survey found consumers prefer human customer service rather than a chatbot, but they would use a chatbot if they believe it would save time. Read More
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