Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

WEBINAR REPLAY! The digital customer journey is broken. Let’s fix it.
News / Technology
WEBINAR REPLAY! The digital customer journey is broken. Let’s fix it.
By PhocusWire | August 6, 2020
There has never been a more urgent time for travel sellers to reimagine their digital customer journeys. And the way they achieve that is as Complete Retailers. Read More
Virtual connections: Building relationships with travelers to generate future demand
Opinion / Online
Virtual connections: Building relationships with travelers to generate future demand
By Chris Blaine - Sojern | August 6, 2020
In a COVID-19 world, social media is not only an inexpensive way to reach large numbers of people, but a powerful opportunity to engage with potential customers and influence them to choose your... Read More
Phocuswright Europe 2020 preview: Out of Office with… Oliver Dlouhy
Interview / Online
Phocuswright Europe 2020 preview: Out of Office with… Oliver Dlouhy
By PhocusWire | August 6, 2020
In a series of interviews with executives participating in the online event in September, PhocusWire finds out what they have learned from the COVID-19 crisis. Read More
How I Got Here, episode 36 - Eric Gnock Fah of Klook
Interview / Online
How I Got Here, episode 36 - Eric Gnock Fah of Klook
By PhocusWire | August 6, 2020
Huge ambitions and Softbank-backed, Klook has positioned itself as one of the high-profile brands in the tours and activities wing of the industry. Its co-founder talks to Mozio's David Litwak and Kevin... Read More
flight-centre-acquires-whereto
News / Technology
Flight Centre buys business travel management platform WhereTo
By Mitra Sorrells | August 5, 2020
WhereTo uses artificial intelligence to recommend trip options that are within the company’s travel policy, meet the traveler's preferences and minimize costs. Read More
expedia-group-distribution-expansion
News / Distribution
Expedia expands wholesale rate management program to all medium- and large-size lodging partners
By Mitra Sorrells | August 5, 2020
Participating lodging partners can load B2B rates directly into Expedia Group, which will flow through to third-party providers. Read More
Booking.com cuts workforce by a quarter as pandemic bites
News / Online
Booking.com cuts workforce by a quarter as pandemic bites
By Kevin May | August 4, 2020
Almost 4,500 employees working for Booking.com are being laid off. Details about who and where will be figured out in the coming weeks. Read More
Creating a 360-degree customer view in a COVID-19 world
From Our Partners / Distribution
Creating a 360-degree customer view in a COVID-19 world
By Brian Lewis - Openjaw Technologies | August 3, 2020
Airlines can use device ID, browser behavior, transaction insights and other contextual data to create a single view of each customer, enabling great experiences, better tracking and personalized... Read More
REPORT: How data partnerships can speed up recovery
From Our Partners / Technology
REPORT: How data partnerships can speed up recovery
By Marisa Garcia | August 3, 2020
As travelers begin to once again pack their bags, it's not only necessary to keep them informed an safe, but also to know more about them and to keep them engaged through relevance and personalization... Read More
The real cost of issuing an interline ticket
From Our Partners / Distribution
The real cost of issuing an interline ticket
By Gaurav Agarwal | August 3, 2020
As airlines take measured steps towards recovery in a post-COVID world, the aviation industry faces a stark new reality. A reality that includes smaller networks, reduced frequencies and... Read More
Sounding Off: Google's playing of the "competition" card will irk many
Interview / Online
Sounding Off: Google's playing of the "competition" card will irk many
By PhocusWire | July 31, 2020
Tapping Google on the shoulder and telling it to scale back its plans may not be enough to truly democratize travel search for consumers.  Read More
InPhocus, episode 19 - People want to move again
News / Online
InPhocus, episode 19 - People want to move again
By PhocusWire | July 31, 2020
In this episode of InPhocus we examine a new report from Phocuswright and 3Victors that goes into a lot of detail about where travelers are considering going to.   Read More
Hotel payment optimization long overdue - and "just in time"
From Our Partners / Technology
Hotel payment optimization long overdue - and "just in time"
By Ixaris | July 31, 2020
As travelers begin to once again pack their bags, it's not only necessary to keep them informed and safe, but also to know more about them and to keep them engaged through relevance and... Read More
expedia-q2-2020
News / Online
Abysmal April pulls Expedia Group down to record lows in second quarter
By Mitra Sorrells | July 30, 2020
Expedia Group saw an uptick in business in May and June and now a leveling off in July. Read More
How I Got Here, episode 35 - Rob Wiesenthal of Blade
Interview / Online
How I Got Here, episode 35 - Rob Wiesenthal of Blade
By PhocusWire | July 30, 2020
Rob Wiesenthal swapped the glitzy world of the entertainment industry to launch a platform for booking helicopter commutes. He's in conversation with Mozio's David Litwak and Kevin May from PhocusWire. Read More
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