Offline Travel Agency

PhocusWire's in-depth coverage of offline travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

Artificial intelligence and the drive for an emotional connection with travelers
News / Technology
Artificial intelligence and the drive for an emotional connection with travelers
By Linda Fox | July 12, 2018
Amadeus is experimenting with a branch of artificial intelligence called "reinforcement learning." Read More
New scenarios for a fast-moving airline distribution landscape
News / Distribution
New scenarios for a fast-moving airline distribution landscape
By Linda Fox | July 10, 2018
Airline distribution has evolved more in the last three years than perhaps at any time in the previous 20 before it. Read More
research spotlight booking shopping
News / Online
Research Spotlight: A shift in how leisure travelers shop and book
By Jill Menze | July 9, 2018
The number of leisure travelers grew in 2017, and with that, so did the options for consumers to shop for and book travel. Read More
mmgy portrait of american travelers
News / Online
Travelers losing interest in home-sharing, Google gaining ground as travel resource
By Jill Menze | June 20, 2018
For all the chatter of Airbnb stealing scene time away from hotels, traveler interest in home-sharing seems to be waning. Read More
Amex acquisition sees end of Mezi deals with travel management companies
News / Technology
Amex acquisition sees end of Mezi deals with travel management companies
By Elizabeth West - Business Travel News | June 20, 2018
Artificial intelligence-powered travel concierge Mezi has pulled out of its travel management company relationships, cutting ties to the corporate travel space after being acquired by American Express... Read More
Card-not-present fraud is the biggest threat to travel today
From Our Partners / Technology
Card-not-present fraud is the biggest threat to travel today
By Jim Pratt - WEX | June 19, 2018
Card-not-present (CNP) fraud is of growing threat to travel companies across the globe; action is needed to curb losses and protect consumers and businesses alike. Read More
VIDEO: Bedbanks can provide and thrive in a fragmented market
News / Distribution
VIDEO: Bedbanks can provide and thrive in a fragmented market
By PhocusWire | June 19, 2018
To say Hotelbeds Group has been through a fairly productive few years would be a bit of an understatement. Read More
VIDEO: Airline distribution at a tipping point
News / Distribution
VIDEO: Airline distribution at a tipping point
By PhocusWire | June 7, 2018
Lufthansa created a huge stir in the airline industry three years ago when it introduced a surcharge for all bookings made via the global distribution systems. Read More
Coming soon to your hotel: The integrated revenue generation team
Opinion / Distribution
Coming soon to your hotel: The integrated revenue generation team
By Max Starkov, HEBS Digital & Scott Dahl, Ecole Hôtelière de Lausann | May 31, 2018
The hospitality industry is enjoying its longest expansion and healthiest growth in decades, yet there are some troubling trends beginning to surface that threaten profitability and overall performance. Read More
Qantas goes big on NDC-led distribution platform
News / Distribution
Qantas goes big on NDC-led distribution platform
By Kevin May | May 29, 2018
Qantas is waving a big NDC flag this week after launching a new technology service built on the new distribution standards created by IATA. Read More
Ctrip takes revenue boost from Chinese outbound travelers
News / Distribution
Ctrip takes revenue boost from Chinese outbound travelers
By Mitra Sorrells | May 23, 2018
Ctrip, China’s largest online travel agency, posted strong financial results for the first quarter of 2018.   Read More
Travelport digital engagement
News / Technology
Technology is driving "tidal wave of change" for booming travel industry
By Mitra Sorrells | May 15, 2018
The combination of strong economies around the world and rapid developments in technology are causing significant, fundamental changes in the business of travel.   Read More
Travelport NDC benefits
News / Distribution
Travelport touts opportunities, challenges of NDC
By Mitra Sorrells | May 14, 2018
As the industry moves ahead with implementation of IATA’s New Distribution Capability (NDC), Travelport’s global head of product and marketing for air commerce is optimistic the new data transmission... Read More
Microsoft’s manifesto on corporate travel – a not so fast revolution
Opinion / Technology
Microsoft’s manifesto on corporate travel – a not so fast revolution
By Bill Carroll - Phocuswright | May 8, 2018
In 1848, German philosophers Karl Marx and Friedrich Engels wrote The Communist Manifesto to recognize the struggles of class in societies as they related to capitalism. Read More
Amadeus Q1 2018 earnings
News / Distribution
Amadeus revenue up on growth in distribution and IT solutions
By Mitra Sorrells | May 4, 2018
Amadeus brought in €1.23 billion in revenue during the first quarter of 2018 – up 3.1% over the same period a year earlier. Read More
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