Offline Travel Agency

PhocusWire's in-depth coverage of offline travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

Divided we stand - smart online and offline shopping is a merged experience
Notated News / Technology
Divided we stand - smart online and offline shopping is a merged experience
By Oliver Tan - Digital Commerce 360 | September 13, 2018
The history of retail goes back pretty far: from London’s first department store opening in 1796, to the rise of big box retailers in the 1960s. Read More
Offline part 2 agency technology
News / Technology
Back in the offline world, part 2: Travel agency technology
By Mitra Sorrells | September 10, 2018
For part two in this month’s series on the offline travel market, we look at the technology that is supporting the work of traditional agents and how it has evolved over the years.   Read More
How travel agents are working differently with technology
News / Technology
How travel agents are working differently with technology
By Mary Pat Sullivan - TravelAge West | September 5, 2018
Travel agents have had quite a longstanding relationship with technology. Read More
Offline part 1 agencies
News / Distribution
Back in the offline world, part 1: Travel agency endurance
By Mitra Sorrells | September 4, 2018
First up in this month’s series on the offline travel market, we look at the traditional agency model to understand the audience it still serves and how it has continued to stay relevant. Read More
Research Spotlight: How call centers are vital to the customer experience
News / Online
Research Spotlight: How call centers are vital to the customer experience
By Jill Menze | August 23, 2018
Operating a call center is often a costly - but necessary - endeavor for many travel companies. For one, to customers, the call center represents the face of suppliers and informs their first... Read More
On The Beach takes offline chance with £20M Classic Collection deal
News / Online
On The Beach takes offline chance with £20M Classic Collection deal
By Kevin May | August 16, 2018
Proof that online travel brands are still have an eye on opportunities in the physical world, with On The Beach buying luxury travel brand for travel agents, Classic Collection. Read More
As travel distribution evolves, Amadeus looks at its own approach
News / Distribution
As travel distribution evolves, Amadeus looks at its own approach
By Linda Fox | August 9, 2018
Amadeus is building out its Live Travel Space platform to keep itself and its customers at pace with the evolving consumer landscape. Read More
Travel management giants sign up to Amadeus NDC-X program
News / Distribution
Travel management giants sign up to Amadeus NDC-X program
By Linda Fox | August 8, 2018
American Express Global Business Travel and Carlson Wagonlit Travel are partners for NDC pilots with both Amadeus and Sabre. Read More
Sabre announces first tranche of partners for its NDC program
News / Distribution
Sabre announces first tranche of partners for its NDC program
By Linda Fox | August 7, 2018
Sabre says it has formed strategic relationships with American Airlines and a number of large travel management companies as part of its developments around NDC. Read More
Travelport reports an increase in net income, eNett revenue jumps 81%
News / Distribution
Travelport reports an increase in net income, eNett revenue jumps 81%
By Linda Fox | August 2, 2018
Travelport has reported an 8% increase to net revenue of $662 million for the second quarter of 2018. Read More
Under-30 traveler survey
News / Online
What under-30 travelers want when researching, booking and experiencing trips
By Mitra Sorrells | August 2, 2018
Younger travelers – those under 30 years old – represented 23% of all international arrivals in 2017, creating a market valued at more than $280 billion.  Read More
Sabre scores another sub-$1B revenue quarter
News / Distribution
Sabre scores another sub-$1B revenue quarter
By Kevin May | July 31, 2018
Sabre has recorded almost $1 billion in revenue for the second quarter in a row, giving it $1.97 billion for the first six months of 2018. Read More
travel-payments-amadeus
News / Technology
Payment innovation slow in travel but consumer demand is driving change
By Linda Fox | July 26, 2018
Travel companies are slow to invest in payment innovation despite demand from consumers for wider options. Read More
Regulator called out for not enforcing airline distribution rules
News / Distribution
Regulator called out for not enforcing airline distribution rules
By Linda Fox | July 20, 2018
ETTSA, the organisation representing GDS and OTAs, has lodged a complaint against the European Commission for failing to enforce airline distribution regulations. Read More
NDC is coming to the industry... are you ready?
From Our Partners / Distribution
NDC is coming to the industry... are you ready?
By Erika Moore - Travelport | July 20, 2018
Do you remember how Global Distribution Systems began 40 years ago? Sometimes it's worth a quick reminder... Read More
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