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Airlines should datamine app store reviews to identify user concerns

By Viewpoints | April 1, 2016

Airlines are always talking up the awesomeness of their apps, but sometimes that self-confidence sits uneasily with what their users are actually saying. NB: This is a viewpoint by Dr Piotr Spiewan... Read More

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BA multiple boarding passes, Princess takes swipe with Places to Sea, AMEX Apple Pay, and more...

By PhocusWire | March 31, 2016

This is a roundup of product news and announcements for travel DEVICES in tourism and hospitality for March 2016. Thursday 31 March 2016: British Airways introduces multi-boarding pass service... Read More

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Bangkok Airways renews Travelport, Etihad content with Amadeus, and more...

By PhocusWire | March 31, 2016

This is a roundup for product news and announcements for travel DISTRIBUTION in tourism and hospitality for March 2016. Thursday 31 March 2016: Travelport extends Bangkok Airways deal The mu... Read More

News / Online

How elite travellers search and book differently to others

By Kevin May | March 31, 2016

Elite travellers - those that take nine flights and have six hotel stays a year - make up 10% of the travel sector and behave online in an entirely different way to their travelling counterparts. W... Read More

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Seeing is believing – imagery, icons and interaction in destination marketing

By Sponsored Content | March 31, 2016

Destination marketers are tasked with building awareness and positive perceptions about a place - whether a city, country or region - to drive new and repeat visitors. NB This is a viewpoint by Ang... Read More

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Ad blocking will be a help, not a hindrance, to travel brands

By Viewpoints | March 31, 2016

Mobile companies across Europe are lining up to introduce ad blocking across their networks. British network Three’s recent announcement will, I suspect, soon be followed by ones from other big networ... Read More

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HotelQuickly rebrands, Touristly thinks BIG, TripAdvisor launches Arabic service, and more...

By PhocusWire | March 31, 2016

This is a roundup of product news and announcements for travel MARKETING in tourism and hospitality for March 2016. Thursday 31 March 2016: HotelQuickly rebrands for third birthday The last-... Read More

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Microsoft wants you to use Skype to book hotels and other travel

By Sean O'Neil | March 30, 2016

Microsoft is adding its Cortana virtual assistant to Skype, which means the booking of hotels and other travel (and other services) will become possible within the instant-messaging platform. Starw... Read More

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SITA new CEO, Navis heads to LATAM, Viator adds an APAC leader, and more...

By PhocusWire | March 30, 2016

This is a roundup of news and announcements for PEOPLE moves in travel, tourism and hospitality for March 2016: Wednesday 30 March 2016: SITA names new CEO Barbara Dalibard will replace curr... Read More

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Booking.com's BookingSuite chief talks RateManager and hotel strategy

By Sean O'Neil | March 30, 2016

A core strategy of Booking.com, the Priceline Group-owned reservations giant, is to expand into other services that hotel and vacation rental owners need to run their businesses. BookingSuite, its mai... Read More

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Travellers start picking brands based on mobile services

By Kevin May | March 30, 2016

A study has found that one in five travellers would always pick a travel brand over another if it meant they could have a better mobile experience. The analysis by Apteligent, carried out by way of... Read More

News / Online

Adara debuts traveler value scores to help marketers size up customers

By Sean O'Neil | March 30, 2016

Adara, the marketing data provider, has come up with a "traveler value score" that estimates an anonymized customer’s capacity to spend on travel. A frequent business traveler might have a score of... Read More

News / Online

Search words that work in travel

By Kevin May | March 30, 2016

Bing Ads recently did a major exercise to understand more about what search terms are the most effective for different elements of the travel industry. The study was carried out by the Microsoft-ow... Read More

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Social Tables survey of meeting planners and properties reveals best practices

By Sean O'Neil | March 30, 2016

There have been almost no research-backed reports on how hotels can increase their revenue from booking more meetings and improving their site visits. So the industry has been under-informed about... Read More

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Asia's budget hotel aggregators spread their wings

By Martin Cowen | March 29, 2016

Asia's established budget hotel aggregators continue to expand at the same time as new investors pump cash into the sector. India's Vista Rooms is less than a year-old, which might be stretching th... Read More

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