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AirHelp looks to its future with airline partnerships

By Kerry Medina | January 16, 2018

Since it was started in 2013, AirHelp has assisted more than five million passengers with airline compensation claims. Consumers can purchase the optional add-on product for $4.90 to cover all flights... Read More

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TravelSky talks airline ecommerce trends as it launches its Quick passenger system

By Sponsored Content | January 16, 2018

This is an article from China Travel Daily.It appears as part of the tnooz sponsored content initiative. Gearing up for retailing is forcing airlines to embrace change on several fronts. One of the... Read More

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The next wave of booking assistance through WhatsApp

By Jill Menze | January 15, 2018

To solve the traveler conundrum of airplane seat selection, Indian booking engine Goibibo has integrated with WhatsApp.... Read More

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Uber gets a not-so-great grade for its '180 Days of Change'

By Michele McDonald | January 15, 2018

Last year, Uber promised to do better by its drivers through a program called “180 Days of Change.” The company had, for the most part, defied the truism that happy employees make for happy custome... Read More

News / Technology

Helix buys attractions tech startup Booking Boss

By Kevin May | January 15, 2018

Australia-based Booking Boss, provider of booking and ticketing tools to operators in tours and activities, has sold to Helix Leisure.... Read More

News / Startups

Travel tech deals reach record $5.3BN annual level

By Kevin May | January 15, 2018

Five years of consecutive growth have been recorded for travel technology investment deals, with a record $5.3 billion invested in the sector.... Read More

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Phocuswright Europe 2018 - Amsterdam program is a go

By PhocusWire | January 15, 2018

Distribution, packaging, Asia Pacific, tours and attractions - just a few of the hot topics featured at this year’s Phocuswright Europe event.... Read More

News / Technology

Hotel technology adoption: What can be learned from a Polish auto repair shop

By Simone Puorto | January 15, 2018

Back in November when tnooz published its article "Can airlines speed up their adoption of new technology? And should they?", a reader suggested it should publish a similar piece from the hotel perspe... Read More

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On China tourism, Ctrip latest and notable moves from other players

By PhocusWire | January 15, 2018

For the past two weeks, ChinaTravelNews has been focusing on how Chinese tourists affect the travel sector, a series of Ctrip’s moves, and news of major players Meituan, Tencent and Airbnb. Player... Read More

News / Technology

Generational challenge: Expedia looks at US traveler trends across Boomers, Gen-X, Y and Z

By Marisa Garcia | January 15, 2018

Expedia has shared the results of a multi-generational travel study, conducted in partnership with The Center for Generational Kinetics which explores the consumer behavior and travel preferences of A... Read More

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Research Spotlight: Airbnb looking back and forward

By PhocusWire | January 12, 2018

Close to a decade since its foundation and $4.4 billion in funding later, Airbnb is one of the genuinely disruptive brands in the travel industry.... Read More

News / Distribution

Amadeus debuts AI chatbot for Asia Pacific

By Mitra Sorrells | January 12, 2018

Amadeus is making further inroads into the Asia Pacific online travel market with the launch of a natural language chatbot for the LINE app, a free messaging platform popular in the region.... Read More

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Mixed results as airlines tackle social media-led customer service

By Mitra Sorrells | January 12, 2018

As travelers increasingly send direct messages through platforms like Facebook Messenger and Twitter, airlines and carriers need to prioritize quick responses to such inquiries.... Read More

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QOTW: Something about blockchain and doomed travel giants

By PhocusWire | January 12, 2018

Quote from Maksim Izmaylov, CEO of Winding Tree.... Read More

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Marriott and Delta learn tough lessons on importance of localization

By Marisa Garcia | January 12, 2018

Marriott found itself in an uncomfortable position in China after an online customer questionnaire listed Hong Kong, Taiwan, Macau and Tibet as separate countries. Shanghai authorities closed the h... Read More

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