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Hotel experts warn data should not just be considered a "hobby"

By Linda Fox | March 14, 2019

Hotel experts talk about the role of AI in improving the guest experience, with words of warning to consider.... Read More

News / Online

Online travel agency giants spent $10.6B on marketing in 2018 (but look closer)

By Kevin May | March 14, 2019

The $10 billion-plus level of combined marketing between the pair masks a dramatic slowing down of activity compared to previous annual increases.... Read More

News / Online

The push and pull of travel advertising

By Phocuswright Research | March 14, 2019

Products have their strengths, and travel brands need to diversify their ad channel mix to maintain a balance of brand awareness tactics, direct-response offerings and a foray into emerging technologies to stay relevant.... Read More

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My Method... Booking.com's marketing director on its new brand advertising strategy

By Mitra Sorrells | March 14, 2019

Booking.com's U.S. regional marketing director breaks down the thinking behind the OTA's new brand advertising campaign.... Read More

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Fliggy packs Alibaba technology into debut FlyZoo hotel

By Linda Fox | March 13, 2019

Fliggy sets up FlyZoo hotel with automated services to improve the guest experience.... Read More

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Home is where the growth is as Booking.com invests in brand and tech

By Linda Fox | March 13, 2019

Booking Holdings CEO Glenn Fogel on growth in alternative accommodation and brand awareness.... Read More

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Flight Centre steps up investments in AI-powered chatbot solutions

By Mitra Sorrells | March 13, 2019

Flight Centre Travel Group has acquired travel chatbot Sam and has increased its investment in 30SecondsToFly.... Read More

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Yatra directors mull over Ebix $336M acquisition bid

By Linda Fox | March 12, 2019

India-based online travel agency Yatra will review a proposal from U.S.-based Ebix to acquire the company for $336 million.... Read More

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Google and TripAdvisor stand out for tour and activity research

By Linda Fox | March 12, 2019

More than half of travelers (56%) say they used Google and 38% say they used TripAdvisor to help plan activities.... Read More

SITA baggage tracking Aeromexico chatbot

News / Technology

Aeromexico enables automated baggage tracking via chatbot

By Mitra Sorrells | March 12, 2019

Aeromexico is the first airline to integrate SITA’s artificial intelligence-powered baggage tracking system into its passenger chatbot.... Read More

News / Technology

Ground innovation, part 2: A new model for car rental

By Mitra Sorrells | March 11, 2019

For part 2 in our ground transportation series we look at some of the innovations in the sector from Turo, Sixt and Avis Budget Group.... Read More

News / Online

Airbnb-HotelTonight - a deal at the right time for both

By Kevin May | March 11, 2019

Three experts covering the accommodation sector share their reaction to the deal by Airbnb to buy online travel agency HotelTonight.... Read More

News / Online

Google enables flight destination search by price

By Mitra Sorrells | March 11, 2019

Google has made updates to its Flights and Hotel search, enabling new filters and options.... Read More

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Awaze is the new name to take European Vacation Rentals group forward

By Linda Fox | March 8, 2019

The London-based company was originally formed last year when Wyndham Worldwide sold its European vacation rental business to Platinum Equity for $1.3 billion.... Read More

Marriott CEO Sorenson Senate panel cyber breach

News / Technology

Marriott CEO: Source of attack still unknown, encryption and decentralization may be future solution

By Mitra Sorrells | March 7, 2019

Marriott CEO Arne Sorenson testified before a U.S. Senate subcommittee regarding the cyber attack on Starwood's guest reservation system.... Read More

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