News

News / Technology

Travel industry not there yet when it comes to gender equity

By Mitra Sorrells | December 10, 2019

Phocuswright released the results of its latest Gender Equity Study during a Women's Leadership Initiative session at The Phocuswright Conference.... Read More

News / Online

PhocusWire's newsmakers of the year 2019

By Jill Menze / Kevin May | December 9, 2019

Our annual list of the newsmakers over the course of the past 12 months features three of the brands that have had the most impact on the news agenda.... Read More

News / Distribution

Airline industry could create additional $40B a year via retailing

By Linda Fox | December 9, 2019

A McKinsey report details the potential value opportunity for airlines from different retailing strategies.... Read More

News / Online

VIDEO: Kayak CEO Steve Hafner on new “Premium” badge, cross-brand loyalty and why it's a startup

By Mitra Sorrells | December 9, 2019

Kayak has made several updates in the past year, including the launch of "Kayak Premium" on Thursday.... Read More

Interview / Online

Sounding Off: Every travel brand needs to find a new route to customers

By PhocusWire | December 6, 2019

Whether it's Amazon or some other channel, the current process for customer acquisition is unlikely to remain in its current guise for much longer.... Read More

News / Distribution

VIDEO: Personalization, the importance of data and privacy in travel

By Linda Fox | December 6, 2019

Developments in, as well as the challenges of, personalization in travel were up for discussion during an executive roundtable at the Phocuswright Conference 2019.... Read More

News / Distribution

VIDEO: Has airline distribution reached utopia?

By Jill Menze | December 6, 2019

On a scale of one to 10, with one being where airline distribution was in the 1980s and 10 being the utopia the industry’s dreamed of, where does the current ecosystem reside?... Read More

News / Technology

WEBINAR REPLAY! Guest Experience in 2020: Behavior, service recovery and business impact

By PhocusWire | December 5, 2019

By opening the lines of communication with guests and improving service, hotels have a huge opportunity to separate themselves from the competition and drive real business results.... Read More

News / Startups

Toyota backs autonomous shuttle service May Mobility with $50M investment

By Steven Lerner | December 5, 2019

The Toyota Motor Corporation is leading a $50 million Series B round into autonomous transportation-as-a-service startup May Mobility.... Read More

News / Technology

VIDEO: How tech-enabled solutions can improve safety and security of short-term rentals

By Mitra Sorrells | December 5, 2019

Leaders from Vrbo, TurnKey Vacation Rentals and Certistay discuss safety and security solutions for short-term rentals.... Read More

Expedia CEO Mark Okerstrom 2019 phocuswright

News / Online

Expedia Group fallout: Life after Mark Okerstrom

By Steven Lerner | December 5, 2019

Industry analysts react to the sudden departures of Expedia Group CEO Mark Okerstrom and CFO Alan Pickerill.... Read More

okerstrom-pickerill-resign-expedia-group

News / Online

Expedia Group CEO Mark Okerstrom out amid board disagreement over strategy

By Mitra Sorrells | December 4, 2019

Expedia Group CEO Mark Okerstrom and CFO Alan Pickerill have resigned effective immediately, chairman Barry Diller announced today.... Read More

News / Technology

Property management systems "failing" private accommodation owners

By Linda Fox | December 4, 2019

The number of property management systems, including their limitations for offering extras, is an ongoing challenge for vacation rental managers.... Read More